CSS

About the role

Your search is over... WaFd Bank is hiring a Customer Service Supervisor (CSS). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is Love What You Do...Make A Difference!

Responsibilities

• Ensure high level of customer satisfaction through the delivery of excellent service.
• Aid clients by recognizing opportunities and making appropriate product and service recommendations for both consumer and small business clients.
• Supervise two or more CSRs and manage scheduling, branch staff on-boarding and training, workflow management, and daily adherence to operational processes and policies.
• Assist the manager in suggesting ways to optimize operational effectiveness, productivity, and efficiency to build shareholder value.
• Demonstrate and apply skills necessary to open all account types and originate loans.
• Develop competencies and certifications/registration necessary to support branch performance goals.
• Assume responsibility for the branch in the absence of other branch leadership.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.

Requirements

• Demonstrate and apply skills necessary to open all account types and originate loans.
• Develop competencies and certifications/registration necessary to support branch performance goals.
• Assume responsibility for the branch in the absence of other branch leadership.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams and Outlook.
• Well-developed smart phone and digital channel skills.
• Excellent organizational and analytical skills and superior written and oral communication skills.
• Certified in the IRA Road Map and participate in branch onboarding of new hires.
• Prior banking and supervisory experience preferred, including previous work in retail, consumer service delivery, or client relations.

Skills

• Must have excellent organizational and analytical skills and superior written and oral communication skills.
• Must be certified in the IRA Road Map and participate in branch onboarding of new hires.
• Prior banking and supervisory experience preferred, including previous work in retail, consumer service delivery, or client relations.

Benefits

We are committed to providing all employees and eligible applicants with reasonable accommodations to perform essential job functions, consistent with federal, state, and local laws. If you need a reasonable accommodation due to a disability during the application or interview process, please contact us at 800.324.9375.

WaFd Bank offers a comprehensive benefits package including:

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

Pay

USD $20.87/Hr. USD $28.30/Hr.

Schedule

Full-time position