CSR WAREHOUSE I - SSC (Virginia Beach, Virginia, United States, 23455)

About the role

Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The position involves supporting walk-in customers, completing sales transactions, and performing various warehouse duties.

Responsibilities

• Waiting on customers and preparing sales slips.
• Producing daily sales reports.
• Performing a variety of customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addressing and resolving customer complaints (returns and order errors).
• Performing various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparing bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.
• Performing various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operating crane forklift equipment.
• Maintaining clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.
• Maintaining a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performing other related duties as required.

Requirements

• High school diploma or equivalent experience;
• One (1) year of customer service experience and warehouse experience;
• Forklift experience.

Competencies

• Organization;
• Math;
• Time management;
• Computer skills;
• Detail-oriented;
• Customer service;
• Safety conscious.

Other Pertinent Job Information

• While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear.
• The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift.
• Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities.

Benefits

• Competitive salary;
• A comprehensive benefits package;
• Career opportunities;
• An environment of creativity and growth.

Additional Information

• We offer a Company Match on 401k;
• Employee Purchase Discount;
• Tuition Reimbursement.

Company Information

• Dal-Tile is a subsidiary of Mohawk Industries, the largest manufacturer of tile and natural stone in the United States.
• Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.