CSR/ Teller- Royal Oak Main St.- Full Time
About the role
thenwith that text. - Then "Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES:" includes bullet-like sentences. We'll treat as Responsibilities section. - Then "Operations" etc also duties. - Then "Referrals" etc. - Then "SUPERVISORY RESPONSIBILITIES: None." That's not needed. - Then "Minimum Knowledge, Skills And Abilities Required" includes high school diploma/GED, cash handling, public contact, etc. That's Requirements/Qualifications/Skills. We can combine into Requirements or Qualifications. Probably "Requirements" for minimum knowledge, skills, abilities. Also "Skills" maybe separate but we can just have one. - Then "Working Conditions Normal office environment..." could be part of About the role or maybe not needed. Could be omitted if not specific? It's specific but not a standard heading; we could include in About the role paragraph. - Then benefits: "At Fifth Third, we understand the importance... Our Total Rewards include comprehensive benefits and differentiated compensation offerings... The base salary for this position is reflective of the range... Individual salaries within this range will vary based on factors... Our extensive benefits programs are designed to support the individual needs... You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner." Thus we have Benefits and Pay info. Pay: they mention base salary reflective of range, individual salaries vary based on factors. Not a specific number, but it's still pay info. According to rules: never create Pay/Schedule/Benefits sections unless the posting actually states them. They do state benefits and pay (though vague). So we can include Benefits and Pay sections. Schedule: they mention "Need to have flexibility in scheduling." That's a statement about schedule. So we can include Schedule section. Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID. We must use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At end there is EEO statement and staffing agency warning. Those are boilerplate; we should remove them. Also "Attention search firms and staffing agencies: do not submit unsolicited resumes..." that's boilerplate; remove. Also EEO statement; remove.
Also "LOCATION -- Royal Oak, Michigan 48067" is location; could be part of About the role? Might be considered metadata; we could fold into a short
or drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Location is minor metadata; we can include in a short
maybe under About the role or separate? Probably include as a short
after About the role? But they said fold minor metadata into a short
or drop it. So we can include a
with location.
We must not include duplicated lines.
Now craft content.
About the role: combine GENERAL FUNCTION and maybe location? We'll put location separate short p.
General function text: "Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
We'll put that in
.
Responsibilities: need to list duties. We have several paragraphs: Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: list of sentences. Then Operations: list. Then Referrals: list. We'll combine into a
with - items.
Let's extract each duty sentence:
From Customer Experience:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
We'll include all.
Requirements: Minimum Knowledge, Skills And Abilities Required:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
We could split some into Skills but we can keep as Requirements.
Benefits: The paragraph about Total Rewards, base salary reflective of range, individual salaries vary based on factors, extensive benefits programs supporting physical, financial, emotional, social well-being, link to benefits page.
We'll put that in
maybe each sentence as - . Or we could keep as
. The rule: Use
- for any list of duties/requirements/benefits. Benefits is a list? It's more prose but we can treat as list items. Safer to use
for prose unless it's a list. Benefits paragraph is not a list but we could still use
. However rule says use
- for any list of duties/requirements/benefits. If it's not a list, we can use
. We'll use
for benefits.
Pay: The base salary info: "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's prose; we can put in
.
Schedule: "Need to have flexibility in scheduling." Already in requirements; but we could also have a Schedule section with that statement. However we already have flexibility in scheduling under Requirements. To avoid duplication, we could not create separate Schedule section if it's already covered. The rule: Prefer a few substantive sections over many thin ones. So we can omit Schedule section and keep flexibility in scheduling under Requirements. But they said include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Since we have schedule content, we could make a Schedule section with that sentence. But we already have it in Requirements; duplication is not ideal. Better to keep it under Requirements and not create Schedule section. The instruction: "Prefer a few substantive sections over many thin ones." So we will not create Schedule section.
Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay.
We also need to include location as short
maybe after About the role.
Let's craft HTML.
We'll start with
About the role
...
Location: Royal Oak, Michigan 48067
Then Responsibilities
with - items.
Then
Requirements
with - items.
Then
Benefits
...
Then Pay
...
Make sure no extra whitespace? It's fine.
Now write content precisely.
About the role paragraph: copy exactly the GENERAL FUNCTION text.
Let's copy:
"Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
Location: "Royal Oak, Michigan 48067"
Responsibilities list items: need to ensure we capture all.
I'll list them:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
Check for duplicates: okay.
Requirements list:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the
for prose. We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At end there is EEO statement and staffing agency warning. Those are boilerplate; we should remove them. Also "Attention search firms and staffing agencies: do not submit unsolicited resumes..." that's boilerplate; remove. Also EEO statement; remove. Also "LOCATION -- Royal Oak, Michigan 48067" is location; could be part of About the role? Might be considered metadata; we could fold into a short
or drop it. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Location is minor metadata; we can include in a short
maybe under About the role or separate? Probably include as a short
after About the role? But they said fold minor metadata into a short
or drop it. So we can include a
with location. We must not include duplicated lines. Now craft content. About the role: combine GENERAL FUNCTION and maybe location? We'll put location separate short p. General function text: "Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." We'll put that in
. Responsibilities: need to list duties. We have several paragraphs: Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: list of sentences. Then Operations: list. Then Referrals: list. We'll combine into a
- with
- items.
Let's extract each duty sentence:
From Customer Experience:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
We'll include all.
Requirements: Minimum Knowledge, Skills And Abilities Required:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
We could split some into Skills but we can keep as Requirements.
Benefits: The paragraph about Total Rewards, base salary reflective of range, individual salaries vary based on factors, extensive benefits programs supporting physical, financial, emotional, social well-being, link to benefits page.
We'll put that in
- maybe each sentence as
- . Or we could keep as
. The rule: Use
- for any list of duties/requirements/benefits. Benefits is a list? It's more prose but we can treat as list items. Safer to use
for prose unless it's a list. Benefits paragraph is not a list but we could still use
. However rule says use
- for any list of duties/requirements/benefits. If it's not a list, we can use
. We'll use
for benefits. Pay: The base salary info: "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's prose; we can put in
. Schedule: "Need to have flexibility in scheduling." Already in requirements; but we could also have a Schedule section with that statement. However we already have flexibility in scheduling under Requirements. To avoid duplication, we could not create separate Schedule section if it's already covered. The rule: Prefer a few substantive sections over many thin ones. So we can omit Schedule section and keep flexibility in scheduling under Requirements. But they said include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Since we have schedule content, we could make a Schedule section with that sentence. But we already have it in Requirements; duplication is not ideal. Better to keep it under Requirements and not create Schedule section. The instruction: "Prefer a few substantive sections over many thin ones." So we will not create Schedule section. Thus sections: About the role, Responsibilities, Requirements, Benefits, Pay. We also need to include location as short
maybe after About the role. Let's craft HTML. We'll start with
About the role
...
Location: Royal Oak, Michigan 48067
ThenResponsibilities
- with
- items.
Then
Requirements
- with
- items.
Then
Benefits
...
ThenPay
...
Make sure no extra whitespace? It's fine. Now write content precisely. About the role paragraph: copy exactly the GENERAL FUNCTION text. Let's copy: "Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." Location: "Royal Oak, Michigan 48067" Responsibilities list items: need to ensure we capture all. I'll list them: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. - Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and enlist help as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned. Check for duplicates: okay. Requirements list: - High school diploma/GED. - Work involves extensive cash handling. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Position requires knowledge of retail policies and procedures, to perform the essential duties. - Work requires the
- items.
Then
- items.
Then
- for any list of duties/requirements/benefits. If it's not a list, we can use
- for any list of duties/requirements/benefits. Benefits is a list? It's more prose but we can treat as list items. Safer to use
- . Or we could keep as