CSR/Teller - Royal Oak MI - Full Time
Fifth Third Bank · Royal Oak, MI · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: About the role? The posting includes "GENERAL FUNCTION:" and then bullet-like paragraphs. We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real, specific content.
We need to parse content.
The posting:
- Title: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." Not needed.
- GENERAL FUNCTION: Provide excellent customer service... etc. That's like a summary of role. Could be "About the role" section.
- Then sections: Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: with bullet-like sentences. Then Operations, Referrals, SUPERVISORY RESPONSIBILITIES: None.
- Minimum Knowledge, Skills And Abilities Required: list.
- Working Conditions: Normal office environment... etc.
- Benefits: mention "Total Rewards include comprehensive benefits and differentiated compensation offerings... base salary... extensive benefits programs... learn more on our 53.com Careers page". No specific benefits listed, just mention benefits exist. Should we include Benefits section? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states benefits exist but not specifics. It says "Our extensive benefits programs are designed to support the individual needs...". That's a statement about benefits but not enumerated. Is that enough? Probably we can include a Benefits section with a paragraph describing benefits generically, as it's stated. However they said "never create ... Benefits sections unless the posting actually states them." It does state benefits exist, so we can include a Benefits section with that paragraph.
- Pay: They mention base salary reflective of range, individual salaries vary based on factors. That's some pay info but not specific numbers. It's still stating something about pay. Should we include Pay section? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about pay (base salary reflective of range, varies). So we can include Pay section with that paragraph.
- Schedule: They mention "Need to have flexibility in scheduling." That's schedule info. So we can include Schedule section.
- Also we have Working Conditions, could be part of About the role or separate? Not a standard heading; we could incorporate into About the role or maybe a separate section like "Working Conditions" but not in allowed headings list. Allowed headings are only those listed. So we must fit content into those headings. We can put working conditions under About the role or Responsibilities? Probably About the role.
- Supervisory responsibilities: None. That's not a heading; we could note under Responsibilities maybe.
- Minimum Knowledge, Skills And Abilities Required: that's Requirements/Qualifications/Skills. We need to decide which heading to use. The posting lists: High school diploma/GED, extensive cash handling, contact with public, ability to interact comfortably, knowledge of retail policies, ability to take initiative, demonstrate core values, flexibility in scheduling. That's more like Requirements and Skills. We could split: Requirements (education, experience) and Skills (abilities). But we have limited headings: Requirements, Qualifications, Skills. We could put education under Requirements, abilities under Skills, maybe Qualifications similar to Requirements. To avoid thin sections, we can combine into Requirements and Skills sections.
We need to preserve all substantive information. Not invent or summarize away detail. So we need to keep each piece.
Let's extract substantive info:
GENERAL FUNCTION paragraph:
"Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
That's prose.
Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES list:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.
Minimum Knowledge, Skills And Abilities Required:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
Working Conditions:
- Normal office environment.
- Extensive viewing of computer screens.
Benefits paragraph:
"At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
Pay info is within that paragraph (base salary reflective of range, varies). Schedule info: "Need to have flexibility in scheduling." Already in Minimum Knowledge.
Location: Royal Oak, Michigan 48073. Could be included in About the role maybe as a short p.
We must not include boilerplate like EEO, legal, etc. Remove those lines.
We need to output HTML fragment only, with headings
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real, specific content.
We need to parse content.
The posting:
- Title: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." Not needed.
- GENERAL FUNCTION: Provide excellent customer service... etc. That's like a summary of role. Could be "About the role" section.
- Then sections: Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: with bullet-like sentences. Then Operations, Referrals, SUPERVISORY RESPONSIBILITIES: None.
- Minimum Knowledge, Skills And Abilities Required: list.
- Working Conditions: Normal office environment... etc.
- Benefits: mention "Total Rewards include comprehensive benefits and differentiated compensation offerings... base salary... extensive benefits programs... learn more on our 53.com Careers page". No specific benefits listed, just mention benefits exist. Should we include Benefits section? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states benefits exist but not specifics. It says "Our extensive benefits programs are designed to support the individual needs...". That's a statement about benefits but not enumerated. Is that enough? Probably we can include a Benefits section with a paragraph describing benefits generically, as it's stated. However they said "never create ... Benefits sections unless the posting actually states them." It does state benefits exist, so we can include a Benefits section with that paragraph.
- Pay: They mention base salary reflective of range, individual salaries vary based on factors. That's some pay info but not specific numbers. It's still stating something about pay. Should we include Pay section? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about pay (base salary reflective of range, varies). So we can include Pay section with that paragraph.
- Schedule: They mention "Need to have flexibility in scheduling." That's schedule info. So we can include Schedule section.
- Also we have Working Conditions, could be part of About the role or separate? Not a standard heading; we could incorporate into About the role or maybe a separate section like "Working Conditions" but not in allowed headings list. Allowed headings are only those listed. So we must fit content into those headings. We can put working conditions under About the role or Responsibilities? Probably About the role.
- Supervisory responsibilities: None. That's not a heading; we could note under Responsibilities maybe.
- Minimum Knowledge, Skills And Abilities Required: that's Requirements/Qualifications/Skills. We need to decide which heading to use. The posting lists: High school diploma/GED, extensive cash handling, contact with public, ability to interact comfortably, knowledge of retail policies, ability to take initiative, demonstrate core values, flexibility in scheduling. That's more like Requirements and Skills. We could split: Requirements (education, experience) and Skills (abilities). But we have limited headings: Requirements, Qualifications, Skills. We could put education under Requirements, abilities under Skills, maybe Qualifications similar to Requirements. To avoid thin sections, we can combine into Requirements and Skills sections.
We need to preserve all substantive information. Not invent or summarize away detail. So we need to keep each piece.
Let's extract substantive info:
GENERAL FUNCTION paragraph:
"Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
That's prose.
Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES list:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None.
Minimum Knowledge, Skills And Abilities Required:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
Working Conditions:
- Normal office environment.
- Extensive viewing of computer screens.
Benefits paragraph:
"At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
Pay info is within that paragraph (base salary reflective of range, varies). Schedule info: "Need to have flexibility in scheduling." Already in Minimum Knowledge.
Location: Royal Oak, Michigan 48073. Could be included in About the role maybe as a short p.
We must not include boilerplate like EEO, legal, etc. Remove those lines.
We need to output HTML fragment only, with headings and appropriate - for lists,
for prose.
We need to decide sections:
- About the role: could include GENERAL FUNCTION paragraph and maybe location.
- Responsibilities: combine Customer Experience, Operations, Referrals duties. Could be one Responsibilities section with all duties.
- Requirements: education, cash handling, public contact, dress code, knowledge of retail policies, core values? Actually core values maybe Skills.
- Skills: ability to interact comfortably, take initiative, sound judgment, flexibility in scheduling, etc.
- Benefits: paragraph about Total Rewards, benefits programs, link.
- Pay: maybe we could embed pay info in Benefits? But we have separate Pay heading allowed. Since they mention base salary reflective of range, varies based on factors. That's pay info. We'll create Pay section with that sentence.
- Schedule: we have flexibility in scheduling mentioned; could be Schedule section with that sentence.
We must not create sections with filler like "commensurate with experience". Our content is specific.
Let's draft.
First, About the role:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Maybe also location: Location: Royal Oak, Michigan 48073.
Could be separate p.
Second, Responsibilities: list all duties from Customer Experience, Operations, Referrals.
We'll create - items.
Third, Requirements: maybe education and basic qualifications: High school diploma/GED; extensive cash handling; contact with public, adhere to dress code; knowledge of retail policies and procedures.
Fourth, Skills: abilities: interact comfortably and confidently with public; take initiative; demonstrate sound judgment in decision-making and problem resolution; demonstrate company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity; flexibility in scheduling.
Fifth, Benefits: paragraph about Total Rewards, benefits programs, link.
Sixth, Pay: paragraph about base salary reflective of range, varies based on factors.
Seventh, Schedule: paragraph about flexibility in scheduling (though already in Skills). But we could avoid duplication; maybe we keep schedule info only in Skills and not create Schedule section to avoid thin. However the instruction: prefer a few substantive sections over many thin ones. If we put schedule in Skills, we may not need Schedule section. But we have schedule info also in Minimum Knowledge. Could incorporate there. Since we already have Skills covering flexibility, we can skip Schedule section to avoid thin.
But we need to include Pay section because they gave specifics about base salary range. That's substantive.
Benefits section: they gave description of benefits programs and link; that's substantive.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay.
We must not repeat job title as heading.
Now ensure we don't include boilerplate like EEO, legal, staffing agency notice, etc. Remove those.
Now produce HTML.
Let's craft.
About the role: two paragraphs maybe.
Responsibilities: list items.
Requirements: list items.
Skills: list items.
Benefits: paragraph(s) including link as .
Pay: paragraph.
Check for any missed substantive info: "Work involves extensive cash handling." included in Requirements. "Work involves contact with the public, adhere to dress code guidelines." included. "Must have the ability to interact comfortably and confidently with the public." in Skills. "Position requires knowledge of retail policies and procedures, to perform the essential duties." in Requirements. "Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution." in Skills. "Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity." in Skills. "Need to have flexibility in scheduling." in Skills.
"Normal office environment. Extensive viewing of computer screens." This is Working Conditions; not covered. Should we include? It's substantive. Could add to About the role or maybe a separate section like "Working Conditions" but not allowed. Could add to About the role as another paragraph.
Add to About the role after GENERAL FUNCTION: "Working conditions: normal office environment with extensive viewing of computer screens."
Now check if any other info: "
- for lists,
for prose. We need to decide sections: - About the role: could include GENERAL FUNCTION paragraph and maybe location. - Responsibilities: combine Customer Experience, Operations, Referrals duties. Could be one Responsibilities section with all duties. - Requirements: education, cash handling, public contact, dress code, knowledge of retail policies, core values? Actually core values maybe Skills. - Skills: ability to interact comfortably, take initiative, sound judgment, flexibility in scheduling, etc. - Benefits: paragraph about Total Rewards, benefits programs, link. - Pay: maybe we could embed pay info in Benefits? But we have separate Pay heading allowed. Since they mention base salary reflective of range, varies based on factors. That's pay info. We'll create Pay section with that sentence. - Schedule: we have flexibility in scheduling mentioned; could be Schedule section with that sentence. We must not create sections with filler like "commensurate with experience". Our content is specific. Let's draft. First, About the role:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Maybe also location:Location: Royal Oak, Michigan 48073.
Could be separate p. Second, Responsibilities: list all duties from Customer Experience, Operations, Referrals. We'll create- items. Third, Requirements: maybe education and basic qualifications: High school diploma/GED; extensive cash handling; contact with public, adhere to dress code; knowledge of retail policies and procedures. Fourth, Skills: abilities: interact comfortably and confidently with public; take initiative; demonstrate sound judgment in decision-making and problem resolution; demonstrate company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity; flexibility in scheduling. Fifth, Benefits: paragraph about Total Rewards, benefits programs, link. Sixth, Pay: paragraph about base salary reflective of range, varies based on factors. Seventh, Schedule: paragraph about flexibility in scheduling (though already in Skills). But we could avoid duplication; maybe we keep schedule info only in Skills and not create Schedule section to avoid thin. However the instruction: prefer a few substantive sections over many thin ones. If we put schedule in Skills, we may not need Schedule section. But we have schedule info also in Minimum Knowledge. Could incorporate there. Since we already have Skills covering flexibility, we can skip Schedule section to avoid thin. But we need to include Pay section because they gave specifics about base salary range. That's substantive. Benefits section: they gave description of benefits programs and link; that's substantive. Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. We must not repeat job title as heading. Now ensure we don't include boilerplate like EEO, legal, staffing agency notice, etc. Remove those. Now produce HTML. Let's craft. About the role: two paragraphs maybe. Responsibilities: list items. Requirements: list items. Skills: list items. Benefits: paragraph(s) including link as . Pay: paragraph. Check for any missed substantive info: "Work involves extensive cash handling." included in Requirements. "Work involves contact with the public, adhere to dress code guidelines." included. "Must have the ability to interact comfortably and confidently with the public." in Skills. "Position requires knowledge of retail policies and procedures, to perform the essential duties." in Requirements. "Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution." in Skills. "Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity." in Skills. "Need to have flexibility in scheduling." in Skills. "Normal office environment. Extensive viewing of computer screens." This is Working Conditions; not covered. Should we include? It's substantive. Could add to About the role or maybe a separate section like "Working Conditions" but not allowed. Could add to About the role as another paragraph. Add to About the role after GENERAL FUNCTION: "Working conditions: normal office environment with extensive viewing of computer screens." Now check if any other info: "