Full Time CSR Teller

Primary Purpose of Job Service our customers and possible customers, while maintaining a professional friendly demeanor. Must establish and maintain credibility in our local communities. Additional job duties are listed further down but are not all-inclusive. Must follow and enforce bank policies and procedures. Abide by and enforce all compliance regulatory requirements. Required Experience & Skills Attention to CommunicationOral CommunicationWritten CommunicationInterpersonal AwarenessPersuasive CommunicationCustomer Orientation (internal and external)Diagnostic Information GatheringAnalytical ThinkingTechnical ExpertiseInitiativeConceptual ThinkingInfluencing Others CompassionateEstablishing FocusFostering TeamworkManaging ChangeThoroughnessDecisivenessSelf ConfidenceStress ManagementPersonal CredibilityFlexibility Education & Experience Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required. Job Duties Customer Service Representative/Teller TransactionsInteract with Customers in person or telephone by determining their needsOnboard New Customers IRA and HSA support Be approachable to resolve customers concerns and handle sensitive private mattersEnsure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.Work closely with Operations to service customer needsAssist in Dormant Account and Bank Secrecy Act monitoring Credit Card SupportMay open early at 7:30 a.m. some daysProcess night drop vault depositsHandle customer phone callsCash handling, verify incoming cash shipmentsOperate and maintain a check scanner and PCOperate computer software windows based (core)Operate a credit card terminal for customer cash advancesBalance customer’s accountsHandle customer dispute of unauthorized charges to accountUtility paymentsOrder foreign currencyBalance internal accountsBalance end of day to BookkeepingOutgoing mailingsBalance ATMsAssist Bank Courier (change orders process deposits)Stock incoming suppliesDaily monitor reports (overdrawn savings, etc.)Sort & process (customer transactions) incoming mail