CSR/Teller - 10 Mile-Ryan (Warren, MI) - Full Time

About the role

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Responsibilities

• Deepens relationships and treats customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guiding them to where their financial needs can be met
• Provides follow-up to customer questions and finds solutions to address issues
• Is responsive and timely with correspondence to keep lines of communication open and clear
• Maintains a position of trust and responsibility by keeping all customer business confidential
• Follows the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior
• Performs daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
• Maintains a balancing record that is in line with policy
• Finds and corrects outages and enlists help as needed
• Maintains knowledge of the bank policies and financial center procedures and takes responsibility to keep up to date on any changes
• Handles consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary
• Demonstrates sound judgment in decision making, abiding to established guidelines and procedures
• During customer interactions and customer outreach, identifies customer needs and refers customers to bankers and business partners, as appropriate, for a consultative conversation
• Builds and maintains a working knowledge of the retail products and services offered
• Utilizes appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Minimum Knowledge, Skills and Abilities Required

• High school diploma/GED
• Work involves extensive cash handling
• Work involves contact with the public; adheres to dress code guidelines
• Must have the ability to interact comfortably and confidently with the public
• Position requires knowledge of retail policies and procedures to perform the essential duties
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
• Demonstrates the company’s core values: work as one bank, take accountability, be respectful & inclusive, act with integrity
• Needs to have flexibility in scheduling

Working Conditions

Normal office environment. Extensive viewing of computer screens.

Location: Warren, Michigan 48091