CSR-Order Entry Administrator

About the role

Looking for more than just a job? Join a company where your work matters and your contributions directly impact customer success. At The Gund Company, we are a leading manufacturer of engineered material and electrical insulation solutions serving customers across a wide range of industries. We are looking for an organized, customer-focused professional to join our team as a CSR / Order Entry Administrator. If you enjoy helping customers, solving problems, coordinating with multiple departments, and working in a fast-paced manufacturing environment, this could be the perfect opportunity for you. Profit sharing program, opportunities for career growth and advancement, collaborative and team-focused culture, stable manufacturing industry, and an excellent benefits package await.

Responsibilities

• Enter and process customer orders accurately using ERP and CRM systems.
• Coordinate with Production, Purchasing, Sales, and Customer Service teams to ensure on-time delivery.
• Provide customers with order updates, shipping information, and tracking details.
• Assist with quote preparation and order management activities.
• Manage customer inventory requirements and order replenishment needs.
• Respond quickly and professionally to customer inquiries.
• Monitor open orders and proactively communicate potential delays.
• Review pricing and order requirements to ensure accuracy and profitability.
• Assist with Return Material Authorizations (RMAs) and customer issue resolution.
• Maintain accurate records and customer information within company systems.

Requirements

• High School Diploma or GED.
• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to multitask and prioritize in a fast-paced environment.

Qualifications

• 2+ years of Customer Service, Order Entry, Inside Sales, or administrative experience in a manufacturing environment.
• Experience using ERP systems, CRM software, or order management systems.
• Experience reading manufacturing drawings or technical documentation.
• Bilingual English/Spanish is a plus.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program (EAP)
• Profit Sharing Program
• Career Development and Growth Opportunities
• Safe and Healthy Work Environment

Pay

$21.00 per hour

Schedule

Monday - Friday, 8:00 AM - 4:30 PM (no weekends)