CSR/MA Team Leader | Surgery | Faculty Clinic| Full Time Days

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back office staff in the ambulatory setting. Acts as a liaison with staff, departments/practices, and patients.

Responsibilities

• Performs general office duties.
• Assists with personnel and payroll functions for assigned personnel, including participating in the hiring process, training, and providing continuous coaching and feedback on performance.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front, back, and clinical offices.
• Ensures compliance with regulatory and organizational policies and procedures; recommends changes as identified.
• Participates in regulatory and proficiency checks for quality management and accreditation requirements.
• Implements and monitors the managed care referral process to ensure accurate and consistent appointment processes, results maintenance, and authorizations for specialty appointments.
• Institutes and maintains a high level of customer service in front, back, and clinical office areas for patients, physicians, and inter-departmental contact (in person or by telephone).
• Performs all Customer Service Representative (CSR) and Medical Assistant (MA) job functions.
• Participates in performance improvement projects.
• Additional duties as assigned.

Requirements

• 2 years of Medical Assistant and customer service experience in a physician office required.
• 1 year of Medical Assistant experience in the same or similar specialty required.
• High School Diploma or GED equivalent required.
• Certified Medical Assistant (CMA) certification required at time of hire.
• Registered Medical Assistant - Nationally Certified preferred at time of hire.
• Basic Life Support (BLS) certification required at time of hire.

Additional Information

• Travel: Up to 25%.
• Supervises 1-5 Medical Assistants (MA) / Customer Service Representatives (CSR).