Medical Assistant / Customer Service Rep| Surgery Faculty Clinic| Full Time| Days

About the role

Provides excellent customer service and greets patients entering the department/practice. A multi‑skilled person dedicated to assisting in all aspects of medical practice, including administrative and clinical procedures, under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

• Receives and directs messages (electronic, in‑person, and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients, and outside organizations as necessary for departmental/practice operations.
• Provides excellent customer service for patients, families, representatives, and other members of the treatment team.
• Maintains patient scheduling functions and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Performs cashiering functions related to co‑payments or other patient payments/collections.
• May perform routine clerical duties for the department.
• Performs venipuncture and administers routine, non‑controlled medications.
• Administers medication as directed by, and under the direct supervision of, a licensed physician.
• Collects routine laboratory specimens as directed by the provider.
• Performs basic laboratory procedures, including aseptic techniques and taking patients' vital signs.
• Travel required – up to 25%.

Qualifications

• 1 year experience as a Medical Assistant (required).
• 2–4 years clerical/customer service experience, ideally in a health‑care related industry.
• 1 year experience with third‑party payors and computer data entry/review of patient demographic material.
• High School Diploma or GED equivalent required at time of hire.
• Completion of an accredited Medical Assistant program (accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board).

Certifications

• Certified Medical Assistant (CMA) – required within 6 months of hire.
• Basic Life Support (BLS) – required at time of hire.
• Medical Terminology Certificate – preferred (within 30 days of hire).