CSR - Client Service Representative

About the role

We are looking for someone who can work directly with our clients in a busy, client-facing environment. Knowledge of veterinary terminology and experience in a veterinary facility is preferred.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Creating and presenting treatment plans based on the doctor's recommendations
• Answering questions regarding services and cost
• Managing medical records, charts, reports, and correspondence

Requirements

• At least one year of proven past experience helping clients in an animal hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends, and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits

• Medical, dental, and vision coverage
• Paid vacation and sick days
• 401(k) retirement plan
• Generous employee pet discounts

Pay

The pay range for this position is $18 to $21 per hour, negotiable based on education, experience, and other relevant credentials.