CSR

About the role

We’re looking for a self-starter, go-getter, fun-loving Client Service Representative to join our fast-paced, compassionate team. A positive, upbeat person who thrives in a busy environment, takes initiative, and stays calm, organized, and kind even on hectic urgent care days. Veterinary or medical front desk experience is a plus, but not required—we’re happy to train the right person.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and genuine empathy; set the tone for first impressions.
• Answer phones, schedule appointments, and help manage urgent care flow throughout the day.
• Communicate clearly and kindly in routine visits and stressful moments; treat every client like your most important guest.
• Support the veterinary team to keep each day running smoothly; strong communication and teamwork are essential.
• Handle payments, records, and administrative tasks with attention to detail; basic math comfort is a must.

Why you’ll love working here

You’ll be part of a supportive, team-first culture where people help each other. Laughter is encouraged—we do serious work but believe joy and compassion belong in the workplace. Every day, you’ll have the chance to make a real difference for pets and the people who love them.

Benefits

• Competitive compensation with monthly bonus opportunities
• Full health, dental, vision, and mental health support (24/7 access)
• Generous PTO, paid parental leave, and holiday pay
• Opportunities for internal growth and career development across our network
• 401k with employer match
• Incentive programs recognizing team contributions to great care
• Personal pet care discounts and pet insurance discounts

Schedule

Fast-paced urgent care environment; schedule details provided during the interview process.