CSP Engagement Specialist

About the role

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Complete thorough documentation of call interactions with real time talking and typing
• Serve as a resource or Subject Matter Expert for team members or internal customers
• Make outbound calls to members with a cancer diagnosis to provide education on the value of Cancer Support Program (CSP)
• Data collection from members, inputting information into an assessment to determine eligibility
• Cook up information to clinical team partners

Required Qualifications

• A High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience using Microsoft Office (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook) as your primary work tools
• 1+ years of experience in Telephonic Customer service
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• 1+ years of experience taking in a high-volume call center environment
• Experience working within a medical / behavioral setting (e.g. hospital, managed care organization, OR joint medical / behavioral outpatient practice)
• Bilingual fluency with English and Spanish
• Experience working within multiple complex systems simultaneously to complete required tasks
• Experience working with populations experiencing a cancer diagnosis

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Qualifications

Required Qualifications:

• A High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience using Microsoft Office (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook) as your primary work tools
• 1+ years of experience in Telephonic Customer service
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1+ years of experience taking in a high-volume call center environment
• Experience working within a medical / behavioral setting (e.g. hospital, managed care organization, OR joint medical / behavioral outpatient practice)
• Bilingual fluency with English and Spanish
• Experience working within multiple complex systems simultaneously to complete required tasks
• Experience working with populations experiencing a cancer diagnosis

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.