Engagement Specialist

About the role

Serves as a brand ambassador, enlivening the institution's and department's mission, vision, values, and service standards.
Guides consumers through their experience, providing information about services, hours of operation, and highlighting features, events, and engagement tools.
Assists consumers in scheduling appointments and maintains knowledge of scheduling policies and procedures.
Confirms patient demographics and account information is accurate and completed prior to visit.
Provides support in the execution of experiences and meets or exceeds consumer needs, demonstrating a sense of urgency to recover any service gaps.
Interacts with all consumers and team members using the prescribed communication model.
Speaks and writes using clear and professional language, demonstrating age-specific communication skills for consumers.

Responsibilities

• Serves as a brand ambassador, enlivening the institution's and department's mission, vision, values, and service standards.
• Guides consumers through their experience, providing information about services, hours of operation, and highlighting features, events, and engagement tools.
• Assists consumers in scheduling appointments and maintains knowledge of scheduling policies and procedures.
• Confirms patient demographics and account information is accurate and completed prior to visit.
• Supports in the execution of experiences and meets or exceeds consumer needs, demonstrating a sense of urgency to recover any service gaps.
• Interacts with all consumers and team members using the prescribed communication model.
• Speaks and writes using clear and professional language, demonstrating age-specific communication skills for consumers.

Requirements

• High level of emotional and situational intelligence
• High level of skill in service excellence and service recovery
• Skilled in interpersonal, oral, and written communication
• Ability to work in multiple computer systems as well as adapt to technology updates
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
• Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
• Hospital, Medical Practice or Physician office experience
• Knowledge of medical terminology
• Previous team lead/supervisory experience
• Bilingual

Qualifications

• Associate's degree AND 1+ year of healthcare/hospitality experience [Required]
• OR High School Grad or Equiv AND 3+ years of healthcare/hospitality experience [Required]

Skills

• High level of emotional and situational intelligence
• High level of skill in service excellence and service recovery
• Skilled in interpersonal, oral, and written communication
• Ability to work in multiple computer systems as well as adapt to technology updates
• Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines
• Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers
• Hospital, Medical Practice or Physician office experience
• Knowledge of medical terminology
• Previous team lead/supervisory experience
• Bilingual

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

$15.87 - $25.38

Schedule

Full time
Shift Day (United States of America)

Location

Address: 960 Rinehart Rd
City: Lake Mary
State: Florida
Postal Code: 32746