Engagement Specialist

Job Summary

The Engagement Specialist provides staffing at all of Share’s 24-hour facilities, including our shelters and Lincoln Place Apartments. The facilities are low barriers providing shelter or housing and crisis intervention, emotional support, harm reduction and resource coordination. All shifts could be available: Day Shift, typically 8:00 am to 4:30 pm; Swing shift is typically 4:00 pm to Midnight. Overnight shift is Midnight - 8:00 am. Schedule: On-call role with variable hours. Shifts are offered based on operational needs; there is no guarantee of a set number of hours.

Summary Of Essential Job Functions And Responsibilities

• Work with the Program Director and other Engagement Specialists to ensure that the facilities are safe and welcoming to a broad diversity of people experiencing homelessness including people of all races, nationalities, languages, ages, abilities.
• Provide conflict resolution by encouraging positive methods for problem solving.
• Aid clients in creating and working on goals and a housing plan.
• Provide basic needs assistance including clothing, blankets, bedding and other items in a fair and equitable manner to residents.
• Provide crisis intervention to clients and notify police, fire, and emergency medical or other emergency personnel if warranted by events in the building.
• Meet with supervisor and participate in department staff meetings and staff training.
• Maintain accurate, complete, up-to-date daily documentation of residents served and their basic demographic information.
• Enter data and case documentation into Service Point.
• Communicate with co-workers and supervisor in person, over email, and through Microsoft 365 applications.
• Develop and maintain a positive relationship with residents and other employees.
• Perform routine janitorial duties to maintain a clean, safe, and hygienic environment in common areas and program spaces, including but not limited to sweeping, mopping, emptying trash, restocking supplies, and disinfecting high-touch surfaces.
• Swing Shift staff at Family Shelters prepares dinner for 50 people nightly Valid Food Handlers Card.
• Share will pay for Food Handlers Card.
• Valid Driver License.

Minimum Qualifications

• Experience: Position requires a minimum of one (2) years’ experience in a related field, specifically with people experiencing homelessness or low-income individuals.
• Experience: Experience in dealing with substance use disorders, mental health concerns and crisis intervention desired.
• Knowledge and Skills: Social and economic issues create poverty, working successfully with practices and techniques related to people with low income to achieve greater self-sufficiency.
• Knowledge: Understanding of the housing first model, harm reduction and strength-based case management.
• Skills: Effective problem-solving skills, strong communication and interpersonal skills, proficient in written and oral communication, show strong leadership abilities, strong organizational skills and ability to follow through from beginning to end on tasks and projects, basic principles of confidentiality, crisis de-escalation, assertive engagement, and trauma informed care.
• Cultural Sensitivity: Be culturally sensitive to diverse client populations.
• Education: Bachelor’s degree in a related field is highly desirable.

Other Duties As Assigned

• Prepare and maintain clear, accurate, complete, and timely records.
• Maintain strict confidentiality and professional boundaries with all clients served.
• Understand and follow complex written and oral instructions, guidelines, and procedures.
• Work independently and at the same time be a vital and contributing part of a team.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DE&I Statement

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.