CSM Architect (Remote)

Remote travel requirements:

Responsibilities

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions.

• Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
• Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
• Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Lead development efforts across key areas such as: ServiceNow Applications (CSM) and Third-Party Integrations (REST, SOAP, MID Servers)
• Conduct client workshops, support demos, and gather technical and functional requirements
• Create technical architecture documents, including process flows and design specifications
• Review team code and provide feedback to ensure quality and adherence to best practices
• Collaborate with Business Process Consultants during planning and validation sessions
• Lead troubleshooting efforts to resolve complex issues across internal and client teams
• Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback
• Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

Requirements

• 5+ years delivering / architecting / implementing technical solutions on ServiceNow
• 5+ years professional consulting
• 2+ years implementing ServiceNow CSM solutions

Qualifications

• Certified System Administrator Certification (CSA)
• Certified Application Developer Certification (CAD)
• 2+ Certified Implementation Specialist Certification (CIS): CIS‑Customer Service Management (required)
• Maintain an active government security clearance if applicable

Pay

The starting pay range for this role is $155,000.00 - $200,000.00.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Discretionary bonuses