CSM Architect (Remote)

Remote travel requirements: less than 25%.

About the role

The CSM Architect will lead architectural design and ensure delivery assurance for ServiceNow implementations. Architects at Everforth GlideFast possess broad technical and process expertise across the company’s services and products. They collaborate closely with Business Process Consultants to craft technical approaches and create Stories. The Architect plays a key role in administration, application development, maintenance, and technical support, using best-practice web programming techniques to configure robust solutions on the ServiceNow platform.

Responsibilities

• Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, maximizing the platform’s value through effective solutions
• Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
• Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
• Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Lead development efforts across key areas such as ServiceNow Applications (CSM) and Third-Party Integrations (REST, SOAP, MID Servers)
• Conduct client workshops, support demos, and gather technical and functional requirements
• Create technical architecture documents, including process flows and design specifications
• Review team code and provide feedback to ensure quality and adherence to best practices
• Collaborate with Business Process Consultants during planning and validation sessions
• Lead troubleshooting efforts to resolve complex issues across internal and client teams
• Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback
• Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly develop proficiency in new products as required
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

Requirements

• 5+ years delivering, architecting, or implementing technical solutions on ServiceNow
• 5+ years of professional consulting experience
• 2+ years implementing ServiceNow CSM solutions

Qualifications

• Certified System Administrator Certification (CSA)
• Certified Application Developer Certification (CAD)
• 2+ Certified Implementation Specialist Certification (CIS): CIS-Customer Service Management (required)
• Maintain an active government security clearance if applicable

Pay

The starting pay range for this role is $155,000.00 – $200,000.00.

Benefits

• Medical, dental, vision, and life insurance for full-time employees
• Discretionary bonuses