CSD Helpdesk

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team supporting US Space Command (USSPACECOM) J6 as Customer Service Desk (CSD Helpdesk) Administrators. CSD Helpdesk Admins provide computer network systems and client support services to operate and maintain LANs and stand-alone systems/intranets. Anticipated award mid-June with a start in July/August.

Responsibilities

• Work within a team of CSD Help Desk Administrators to coordinate helpdesk activities, ensure cross-team and cross-building coordination, and properly allocate resources to meet response times.
• Coordinate with other technical support teams (Mobile Support Technicians, Executive Communications Administrators) as needed.
• Operate, maintain, and provide input to USSPACECOM J6 IT systems, infrastructure, and related software/hardware resources.
• Analyze helpdesk metrics to identify trends and recommend improvements to reduce downtime and enhance user support.
• Lead technical troubleshooting and configuration efforts on military-managed desktops, mobile devices, printers, and peripherals.
• Exercise independent judgment to diagnose and implement solutions for issues on SIPR, NIPR, and JWICS networks.
• Maintain and improve endpoint management standards, including imaging, configuration, and deployment workflows.
• Coordinate with system/capability owners and IT leadership to resolve software/network issues beyond local administrative access.
• Assist in the development and refinement of SOPs and IT process documentation for classified systems.
• Ensure proper handling and accountability of IT hardware through full lifecycle management and DoD disposal policies.
• Support IT posture during real-world and exercise-based contingency operations.
• Track and manage tickets using USSPACECOM’s helpdesk system and serve as a technical liaison between users and capability owners.

Requirements

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.
• Excellent customer service skills, including customer relationships, responsiveness, timely resolution of job tickets, and creative problem-solving in time-sensitive situations.
• Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate.
• Experience with unclassified network enterprise, classified Secret network enterprise, Secret Releasable LANs, TS-SCI LAN, and gateway servers.
• Experience providing service desk and job control functions, solving issues, and configuring military devices such as desktops, mobile devices, and printers.
• Experience performing trend analysis on fielded equipment and systems to identify adverse equipment performance.
• Required: CompTIA Security+ certification.
• Desired: Cloud+, GICSP, GSEC, or SSCP certifications.
• TS/SCI and SAP clearance required.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Paid holidays.
• Parental, military, and jury duty paid leaves.

Pay

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this position is $85,000–$105,000. Salary is determined by factors such as scope and responsibilities, candidate’s work experience, education/training, key skills, internal peer equity, and market/business considerations.