Helpdesk Engineer

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the role

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments. As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.

Responsibilities

• Troubleshoot and resolve common client issues including:
• Email, Outlook, and Microsoft Office problems
• Printer and imaging issues
• User accounts, password resets, and workstation setup
• Basic server and network-related tasks (with guidance)
• Provide support through:
• Remote assistance
• Phone support
• Onsite client visits as needed
• Document work thoroughly in tickets and follow established processes
• Escalate advanced issues to Tier 2/Tier 3 engineers when needed

Requirements

• CompTIA A+ (preferred but not required if actively pursuing)
• Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)
• Strong communication skills when explaining technical issues to clients
• Willingness to learn, take direction, and grow into a more advanced role
• Customer service experience or any client-facing role strongly preferred
• Reliable transportation for onsite visits
• Able to work additional hours when needed
• Strong attention to detail and a positive, solutions-focused attitude
• Familiarity with Microsoft Office and ticketing/CRM systems is a plus

Qualifications

We don't just "fix computers", we specialize in productivity improvement. We analyze workflows and see where technology can facilitate higher efficiency. When technology can make or break a company, it's important to have the right technology partnership.

Skills

• CompTIA A+
• Basic experience supporting Windows systems
• Strong communication skills
• Willingness to learn and grow
• Customer service experience or client-facing role
• Reliable transportation
• Attention to detail
• Microsoft Office familiarity

Benefits

• Competitive salary based on experience
• Remote flexibility with onsite visits only as needed
• Performance-based raises and bonuses
• Generous and flexible paid time off
• Company medical reimbursement benefit
• Company-funded IT training and certification programs
• Exposure to the latest technologies and real-world environments
• A supportive team that wants to see you advance

Pay

Salary will be competitive and commensurate with experience.

Schedule

Please include your preferred salary range when applying.

Please include your preferred salary range when applying.

Equal Opportunity Employer

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Flexible Work from Home Options Available

Flexible work from home options are available.