Cryostorage Coordinator

Build meaningful careers while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining reproductive medicine. Our team members join us for the hope we inspire in patients, the lives we help bring into the world, and the culture of excellence we foster.

About the role

We have an immediate opening for a Cryostorage Coordinator to join our team at Ovation Fertility in Nashville, Tennessee. This role offers the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support daily.

Responsibilities

• Maintain all cryo-storage inventory efforts for the Ovation-Nashville Laboratory
• Assist the Nashville embryology, andrology, and administrative teams in maintaining current inventory and operations
• Assist in all aspects of shipping and receiving cryostorage specimens, including courier scheduling, shipment handling, inventory maintenance, and specimen transfers
• Send, receive, and verify patient consents
• Maintain accurate data entry in the EMR
• Perform applicable duties following lab SOPs
• Maintain attention to detail
• Comply with HIPAA privacy regulations
• Assist in data collection and management for research projects
• Assist with CAP inspection preparedness and compliance
• Communicate clearly, professionally, and timely with all stakeholders
• Coordinate logistics between customers and couriers
• Maintain patient records (paper and electronic)
• Perform general office duties such as filing, copying, cleaning, scanning, organizing, and answering the phone
• Respond to patient inquiries by phone or email
• Answer patient and employee questions regarding cryo storage
• Assist with annual cryo audit
• Perform all other duties as assigned

Requirements

• Two-year Associate’s degree required; Bachelor's degree preferred
• 2+ years of medical office experience
• Specimen handling in a laboratory setting preferred
• Ability to handle multiple tasks and priorities effectively
• Ability to manage, organize, and reconcile multiple sources of information with accuracy
• Excellent interpersonal communication skills and ability to build and facilitate good working relationships with staff at all levels
• Demonstrated ability to exercise sound judgment and discretion when handling sensitive and confidential information
• Excellent organizational skills
• Ability to work independently, under pressure, and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Good research skills
• Tech savvy
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

Schedule

Monday through Friday, from 8:00 AM to 4:30 PM, with approximately 6 weekends and 2 holidays per year.

Benefits

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs