Crushing Equipment Field Service Technician

Primary Responsibilities

• Crushing Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair crushing equipment, managing warranty work, annual inspections, and emergency calls.
• Remote Technical Support & Call Management: Serve as a primary technical resource by answering customer service center calls. Troubleshoot, define, and resolve complex issues over the phone, and seamlessly escalate unsolved issues to the appropriate internal staff.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and log detailed, chronological notes into the CRM software. Launch internal quality cases to establish long-term solutions, communicating root causes, corrective actions, and product improvements back to engineering and product management.
• Safety & Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Relationship Building & Training: Foster strong internal relationships with engineering, operations, and sales to ensure excellent internal customer service. Train dealers, clients, and teammates on an as-needed basis to ensure a seamless, high-quality customer experience.
• Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Efficiently manage your schedule independently, communicate transparently with the Field Service Manager to maintain a healthy work-to-home life ratio, and report tool or repair needs promptly.

Core Qualifications & Key Competencies

• Technical & Mechanical Mastery: Diagnostics & Repair: Exceptional mechanical aptitude with a proven track record in complex troubleshooting and hands-on machinery repair. Electronics & Systems: Proficient in electronic diagnostics combined with strong computing skills for modern equipment software. Technical Blueprinting: Skilled in reading, analyzing, and applying complex electro-mechanical schematics and system diagrams.
• Heavy Equipment Comfort: Highly confident operating in, on, and around industrial-grade heavy machinery.
• Sector & Application Experience: Processing Equipment: Direct, practical experience in the heavy industrial sector; hands-on familiarity with crushing, screening, conveying, and washing systems is strongly preferred.

Professional Standards & Communication

• Client-First Mindset: Driven, team-focused professional committed to high work standards and delivering top-tier service on every job site.
• Effective Communication: Clear, concise written and verbal articulation suited for technical team collaboration and client-facing interactions.

Prerequisites & Credentials

• Education: High School Diploma or GED required; specialized trade or technical school background strongly favored.
• Driver’s License: Active, valid State Driver’s License required.