Cruise Vacation Specialist
About the role
TK Travel and Events is seeking a Cruise Vacation Specialist to turn traveler needs into organized, accurate, and service-ready travel plans. This is a full-time, 100% remote position open to candidates in the United States. The role supports premium leisure, cruise, milestone-trip, and event-related travel coordination, with an emphasis on sailing options, cabin details, fare rules, documentation, and pre-departure deadlines.
Responsibilities
- Review traveler requests, dates, preferences, budgets, and service constraints before recommending next steps.
- Research destinations, suppliers, schedules, inclusions, and policies, then organize clear comparisons for review.
- Maintain accurate traveler names, dates, preferences, confirmations, deadlines, and supporting documents.
- Coordinate follow-up with travelers, suppliers, and internal partners while keeping open items visible.
- Resolve routine questions, document changes, and escalate complex service or disruption issues with complete notes.
Expected Outcomes
- Travelers receive timely, useful updates.
- Records remain accurate and deadlines are not missed.
- Another team member can understand each trip's status from the documentation alone.
Requirements
- Strong attention to names, dates, confirmations, inclusions, and customer preferences.
- Clear written and verbal communication with dependable follow-through.
- Confidence researching and comparing information across web-based travel tools.
- Ability to organize multiple requests without losing track of outstanding details.
Work Environment
The Cruise Vacation Specialist will work through approved digital systems, shared documents, email, phone, and collaboration tools. Secure handling of company and customer information, reliable availability during agreed working hours, and clear written status updates are essential.
Pay
Full-time, associate-level position with a base compensation of $45,000–$65,000 per year, depending on experience and qualifications.