Jobs · Customer Service

Cruise Vacation Specialist

Dreams Travel CR · United States · 6 days ago
RemoteRemoteCustomer Service$42k–$62k/yrFull-time

This is a 100% remote, full-time role open to candidates in the United States.

Responsibilities

  • Coordinate Cruise Vacation Specialist work involving traveler requests, reservations, itinerary details, supplier information, or booking follow-up within travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows.
  • Maintain accurate confirmations, schedules, traveler notes, service records, and status information required for the Cruise Vacation Specialist workflow.
  • Research or verify options, availability, requirements, pricing inputs, or service details and document findings clearly.
  • Communicate confirmations, changes, exceptions, and next steps professionally with travelers, suppliers, clients, or internal teams.
  • Resolve routine booking or service issues under documented procedures and escalate complex exceptions with a complete activity record.

Requirements

  • Demonstrated ability to perform Cruise Vacation Specialist work, or closely related training or experience, with reliable accuracy and follow-through.
  • Comfort using remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software.
  • Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions.
  • Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
  • Authorization to work in the United States and the ability to maintain reliable internet access and a suitable private workspace.

Skills

  • Administrative Support
  • Booking Support
  • Time Management
  • Supplier Coordination
  • Sales Support
  • Travel Research

Pay

Base compensation: $42,000–$62,000 per year, depending on experience and demonstrated role alignment.

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