Cruise Booking Coordinator

This role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE, with a distinct focus on cruise booking coordination for travel planning and service.

About the Role

The Cruise Booking Coordinator ensures cruise-focused, booking-driven coordination within a Philippine travel/DMC environment. The role prioritizes visibility of confirmed facts, pending dependencies, and exceptions while maintaining clear separation of status, ownership, and next actions.

Responsibilities

• Coordinate cruise bookings with supplier alignment, ensuring visible tracking of source, owner, status, and next action within Philippine travel/DMC operations.
• Review and update Shroff Travel role documentation with status tracking for cruise bookings, maintaining traceability and ownership.
• Document reservation systems with deadline management, ensuring cruise bookings remain current and actionable.
• Maintain comprehensive documentation and reporting for cruise bookings, including unresolved items and error tracking to prevent downstream rework.
• Reconcile quality control with workflow management, ensuring cruise bookings meet operational standards and exceptions are escalated.
• Apply Shroff Travel Workflow Context and Travel Planning confidently to support cruise bookings in a Philippine travel/DMC setting.
• Ensure data accuracy without missing deadlines or evidence in the cruise booking workflow.
• Document process compliance and issue escalation decisions, keeping reasoning clear for cross-functional teams.
• Exercise judgment in follow-ups, particularly when cruise bookings depend on external confirmations rather than assumptions.
• Complete remote handoffs only when exception tracking, documentation, and cross-functional coordination are secure, traceable, and ready for the next authorized teammate.

Qualifications

The ideal candidate demonstrates strong cruise booking coordination skills, ensuring travel planning and service remain usable under the demands of Philippine travel/DMC operations. Work must be traceable, unresolved items must have clear owners, and repeated errors must be surfaced before causing downstream rework.

Pay

Base salary: $42,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States. Associate-level position.