Cruise Booking Coordinator

This role operates within a Manila-based full-service travel agency handling domestic and international destinations, trip types, activities, optional tours, and visa assistance. The Cruise Booking Coordinator specializes in cruise-focused travel planning and service, ensuring accurate and traceable coordination.

About the role

The Cruise Booking Coordinator maintains a cruise-focused, booking-driven workflow within the agency’s broader service context. Responsibilities include supplier coordination, documentation reconciliation, reservation management, and quality control—all while keeping confirmed facts, pending dependencies, and exceptions clearly separated and visible.

Work is evaluated based on traceability, ownership of unresolved items, and prevention of downstream errors. The role requires confident use of the agency’s workflow, strict data accuracy, process compliance, and proactive issue escalation.

Responsibilities

• Maintain cruise booking coordination with suppliers, ensuring visible tracking of source, owner, status, and next action.
• Reconcile agency documentation with status tracking for cruise bookings, leaving a clear audit trail.
• Coordinate reservation systems and manage deadlines for cruise bookings, ensuring timely updates and follow-ups.
• Review documentation and generate reports to maintain transparency and accountability in cruise-focused workflows.
• Enforce quality control and workflow management, surfacing repeated errors before they cause rework.
• Apply judgment in follow-ups, especially when bookings depend on external confirmations rather than assumptions.
• Ensure handoffs are complete only when documentation, quality control, and record management meet agency standards.

Requirements

• Ability to work confidently within the agency’s workflow for domestic and international travel planning.
• Strong attention to data accuracy, with a focus on maintaining evidence and meeting deadlines.
• Commitment to process compliance and clear documentation of issue escalation decisions.
• Judgment in managing follow-ups, particularly for bookings requiring external confirmations.
• Full-time availability, associate-level experience, and 100% remote work capability within the United States.

Pay

Base salary: $42,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States.