Cross Utilized Supervisor

About the role

This role directs the work of ramp agents as they unload and load the cargo bin on commercial aircraft. It also involves driving and operating small specialized commercial vehicles, supervising lead agents, and providing day-to-day work direction to passenger service representatives.

Responsibilities

• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures, and provides an overview of department operations.
• Trains employees on specifics or assigns employees to work with an experienced representative.
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures, and systems.
• Promptly handles all customer service complaints with a focus on positive resolution.
• Supervise Lead Agents; allocating agent resources as needed.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Ability to supervise up to 10-15 agents.
• Maintain a valid driver’s license, with a good driving record.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Must have strong verbal and written communication skills.
• Knowledgeable of computer software programs.

Qualifications

• Flexible schedule required.

Skills

• Strong verbal and written communication skills.
• Knowledgeable of computer software programs.

Benefits

As a valued member of our team, you will receive competitive compensation and benefits, including:

• Comprehensive insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Team-building activities.

Pay

The salary range for this position is $40,000 - $50,000 annually, depending on experience and qualifications.

Schedule

Flexible work schedule is required.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

We are looking for individuals who meet the following criteria:

• At least 18 years of age.
• Ability to supervise up to 10-15 agents.
• Maintain a valid driver’s license, with a good driving record.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Knowledgeable of computer software programs.

Diversity

Menzies Aviation is an equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

Application Instructions

If you are interested in this role, please click apply now!