Cross Utilized Supervisor

About the role

This role directs the work of ramp agents as they unload and load the cargo bin on commercial aircraft. It also involves driving and operating small specialized commercial vehicles, providing day-to-day work direction to passenger service representatives, and maintaining a safe and secure work environment.

Responsibilities

• Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures, and provides an overview of department operations.
• Trains employees on specifics or assigns employees to work with an experienced representative.
• Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
• Promptly handles all customer service complaints with a focus on positive resolution.
• Supervise Lead Agents; allocating agent resources as needed.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Maintain a valid driver’s license, with a good driving record.
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Knowledgeable of computer software programs.

Qualifications

• Flexible schedule required.

Skills

• Ability to supervise up to 10-15 agents.

Benefits

• Committed equal opportunity employer.
• Inclusive working environment.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is flexible.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

Please click apply now!