Cross Dock Manager

Key Responsibilities

• Ensure safe & timely delivery of invoiced products to our established customers.
• Performance of your team – review & drive personal metrics, perform regularly scheduled observations, adherence to driver schedules, and pre-determined routes.
• Document, schedule, and verify completion of regularly scheduled maintenance and repairs to the company fleet.
• Communicate directly with distribution center leaders on the condition and timeliness of received shipments.
• Communicate with the Customer Service team on returns, damaged products, etc.
• Maintain the physical condition of your facility to reflect cleanliness, efficiency, and organization (5S).
• Maintain daily, weekly, and monthly reports.
• Direct daily cross-dock operations, leading a team of professional drivers to ensure safe, accurate, and timely delivery of all invoiced products.
• Cook up delivery routes and schedules, monitoring driver performance, adherence to routes, and on-time delivery KPIs.
• Conduct regular driver observations, coaching sessions, and performance reviews to maintain high safety and productivity standards.
• Oversee DOT-compliant fleet maintenance, including scheduling repairs, logging service records, and minimizing downtime.
• Partner with distribution center leadership to monitor inbound shipment quality, accuracy, and timeliness.
• Communicate with Customer Service regarding returns, damages, and delivery issues to ensure prompt resolution.
• Maintain facility cleanliness, organization, and efficiency in alignment with 5S principles.
• Generate daily, weekly, and monthly operational reports for leadership review.
• Implement continuous improvement initiatives to streamline workflows and enhance productivity.
• Assume other duties as assigned.

Supervisory Responsibilities

• Manage the work of others, including planning, assigning, scheduling, and reviewing work.
• Ensures quality standards are met.
• Hire, terminate, train, and implement ongoing development for all cross-dock staff.
• Review performance and administer corrective action for staff.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 5 years+ in specialized profession or equivalent.
• Prior senior lead/supervisor experience.
• At least 5 years+ of experience in transportation and material handling activities for high volume warehousing and/or freight consolidation trucking terminal operations.
• Must be able to work in cooperation and communicate effectively with others.
• Able to lift up to 75lbs.
• Must be able to work in compliance with DOT regulations.
• Must be able to work in compliance with 5S principles.