Cross Connection Inspector

A position is available in the Cross Connection Department for a Cross Connection Inspector II, responsible for inspecting customer premises, testing backflow prevention devices, identifying cross connection risks, and communicating corrective actions to customers. This role also responds to field service complaints related to service, billing, and water quality as needed.

Responsibilities

• Inspect customer premises and identify/characterize existing cross connection risks, propose solutions, communicate corrective actions and associated costs to customers or contractors, and record all necessary information.
• Test and repair backflow prevention devices, determine operating status, record data, communicate compliance status to customers, and issue bills for testing, repair, and material sales.
• Work effectively with customers, contractors, and local health officials to ensure timely correction of violations and repair of devices.
• Maintain a current and thorough working knowledge of cross connection control regulations.
• Respond to customer complaints regarding service and represent the company at service calls, including locating service lines and curb boxes, installing new piping, and repairing existing lines.
• Operate gate valves, fire hydrants, and other appurtenances.
• Perform confined space entry as part of a 2-person crew while employing all appropriate safety apparatus.
• Utilize SAMS mobile device to receive and process service work orders and document relevant data.
• Available for emergency work outside normal working hours or standby duty.
• Perform other duties as assigned.

Requirements

• High school diploma required.
• Valid Connecticut driver’s license required.
• Connecticut State Department of Public Health license as a Cross Connection Tester and Cross Connection Surveyor for Cross Connection Control (or ability to obtain within 6 months of hire).
• Minimum of five (5) years’ experience in water utility work or related testing/inspecting.
• Excellent communication, teamwork, and customer service skills.
• Familiarity with computer systems and experience with personal computers.
• Ability to read, interpret, and understand mechanical and detailed plumbing diagrams and blueprints.
• Working knowledge and understanding of mechanical and/or electrical systems.
• Ability to drive, walk, sit, stand, kneel, climb, and bend for extended periods and lift more than 100 pounds.
• Must be a self-starter with the ability to address customer concerns in real time and develop equitable solutions.

Preferred Qualifications

• Knowledge of AWC service areas and distribution systems.
• Inspecting and testing experience.
• Effectively communicate Company and Connecticut State Health Department CCC policies, rules, and regulations to customers both verbally and in writing.

Pay

This position is classified as a Non-Union Hourly Grade 9 or Grade 10, depending on the candidate's current licenses:

• Grade 9 (without Cross Connection Tester and Cross Connection Surveyor license): Training wage of $42.52/hour.
• Grade 10 (with Cross Connection Tester and Cross Connection Surveyor license): Training wage of $44.17/hour.

Successful candidates will progress through Steps 1 to 8 of the range at six-month intervals with satisfactory performance, reaching the maximum salary for the grade.