Cross Connection Coordinator

Under the direction of the Assistant Director of Water Operations, this position protects the public potable water supply by identifying, inspecting, and mitigating potential and actual cross-connections. The role ensures compliance with local, state, and federal regulations regarding backflow prevention and cross-connection control. The Cross Connection Coordinator works closely with internal departments, private contractors, and customers to enforce program requirements and promote public health. Bilingual applicants are encouraged to apply.

Responsibilities

• Manage and update the City’s Cross Connection Control Program (CCCP) to satisfy local rules and regulations, Massachusetts statutory requirements, and associated rules and regulations, with special consideration for timelines for surveys, tests, and re-tests to ensure compliance.
• Supervise CCCP contractors conducting tests and surveys in the field.
• Coordinate staff assigned to complete work under the CCCP.
• Conduct field inspections and tests of backflow prevention devices at municipal, commercial, industrial, and residential properties.
• Perform surveys to identify potential cross-connections and recommend appropriate corrective actions.
• Maintain and update the cross-connection control database, including inspection results, customer notifications, and enforcement actions, in coordination with other departments for up-to-date property and business data.
• Issue compliance notices, enforcement letters, and follow up on violations and delinquencies in accordance with municipal codes.
• Coordinate with building inspectors, fire inspectors, plumbing inspectors, code enforcement, plumbing contractors, and customers regarding backflow prevention requirements.
• Coordinate with Water Operations Engineering staff on development and re-development of commercial, municipal, industrial, institutional, and residential buildings.
• Review and approve backflow submittals, including plans and design data sheets.
• Provide technical guidance to property owners, developers, and design professionals.
• Respond to customer inquiries and complaints related to water quality and backflow issues.
• Prepare detailed inspection, investigation, and statistical reports.
• Maintain certification in backflow prevention and cross-connection control.
• Complete all assigned training to maintain licensure and fluency with evolving regulatory requirements.
• Manage the hydrant use program, including inventory and inspection of hydrant backflow preventers, and register water use using City software applications.
• Manage the irrigation meter program and maintain a database of residential irrigation backflow preventers.
• Perform other duties as assigned.

Requirements

• High school diploma or GED, supplemented with certifications and courses related to water systems operations or plumbing; associate or technical degree preferred.
• Three (3) years of experience in water distribution, plumbing inspection, or backflow prevention, preferably in a municipal setting.
• Mass DEP Certified Backflow Prevention Assembly Tester license or the ability to obtain within six (6) months of hire.
• Mass DEP Cross-Connection Surveyor license or the ability to obtain within six (6) months of hire.
• Valid Driver’s License.

Preferred Qualifications

• Bachelor’s degree in engineering, environmental science, or a related field.
• Valid Mass DEP Certified Backflow Prevention Assembly Tester license.
• Valid Mass DEP Cross-Connection Surveyor license.
• Three (3) years of experience managing or supervising a Cross Connection Program and backflow prevention, including testing and surveying.

Skills

• Strong understanding of cross-connection control principles and programs, backflow prevention devices, and plumbing codes.
• Ability to read and interpret blueprints, site plans, and piping schematics.
• Familiarity with regulatory standards from EPA, AWWA, and state health/environmental agencies.
• Excellent written and verbal communication skills.
• Strong organizational and data management skills.
• Proficient in Microsoft Office Suite, Apple iOS platforms, and experience with cross-connection tracking software.
• Ability to work independently, manage time efficiently, and handle multiple tasks.
• Regular onsite attendance is required.

Pay

$34.39 - $41.91 hourly, full-time.

Benefits

Excellent benefits package.