CRM Systems Manager

Employment CRM Systems Manager Organization HOPE International Type Full-Time Salary $65,000 to $80,000 / Yearly Four-day Week Yes Role Description Application deadline: November 04, 2026 The CRM Systems Manager oversees the development, support, and ongoing innovation of HOPE International’s Customer Relationship Management system (currently Salesforce NPSP) and related applications. The manager directly supervises the CRM systems team and partners with the advancement, finance, and technology teams to improve constituent experiences and fundraising outcomes. Managers at HOPE International are called to lead with humility, intentionality, and a deep commitment to both people and purpose. Location: Lancaster, PA preferred; US remote considered,Level: Senior ProfessionalSalary range: $65,000 – $80,000Type: Full-timeDepartment: Information TechnologyReports to: Associate Director of IT Services and CRM SystemsPosition supervises: CRM Systems Team Responsibilities Promote and contribute to the fulfillment of HOPE International’s mission and vision. CRM Team Management Directly supervise the staff and activities of the CRM teamPrioritize CRM development requests using agile processes, assign team resources, and coordinate priorities and roadmaps with department leadersOversee CRM helpdesk support to ensure timely, accurate, and professional service.Advise departmental leaders on CRM-related budgetary mattersManage relationships with vendors, consultants, partner organizations, and internal stakeholders to support effective CRM operations and delivery CRM System Development & Management Oversee the development and performance of Salesforce and related financial, marketing, and event platforms while meeting security, data privacy, and organizational requirementsGovern a portfolio of CRM initiatives, balancing strategic projects, operational support, and technical debt reduction to maximize organizational impactConsult with departments to improve business processes, constituent experiences, and operational effectiveness through effective use of CRM systems and related technologiesCollaborate with cyber security officers and internal audit resources to ensure the integrity of the CRM system, data, and operations and partner with business leaders to improve data governance practicesCoordinate and advise on the acquisition, development, and implementation of any new CRM software and related applications across the organizationMaintain an active Salesforce certification and lead internal conversations regarding Salesforce ecosystem changes and improvements Strategy Development & Implementation Lead CRM strategy, governance, and roadmap development in partnership with Advancement, Finance, and Technology leaders regarding constituent engagement, fundraising operations, data strategy, and technology prioritiesAlign CRM work plans and development cycles with strategic goals and regularly report on progress and outcomesAdvise HOPE International leaders regarding long-term CRM architecture, platform investments, integration strategy, and technology modernization opportunities Leadership & Management Manage the CRM systems team. Set clear expectations, manage priorities, and guide the team toward shared goals with care for both people and outcomes.Steward team resources responsibly, contributing to strategic and budget planning while ensuring alignment with HOPE’s mission, values, and strategy.Model Christ-like servant leadership, fostering a team culture of care and holistic development through mentoring, coaching, intentional delegation, and regular one-on-one meetings.Provide regular, prayerful feedback that encourages growth, reinforces accountability, and builds on each person’s God-given strengths.Encourage and lead direct reports in ways that deepen their connection to HOPE’s mission and reveal how their work contributes to God’s Kingdom. Qualifications Personal confession of Christian faith and commitment to the mission and vision of HOPE International.Bachelor’s degree in information or computer science, finance, business management, or related field required3–5 years of Salesforce administration experience required2+ years of team leadership or project management experience required; experience managing others and building teams preferredDemonstrated excellence in cross-team communication and organizational skills is required, along with experience using Scrum and Agile processesExperience in non-profit or financial technology services sectors strongly preferredPMP, Six Sigma, Agile, ITIL, or related certifications are preferredDemonstrated creativity and flexibility, with the ability to support and manage people effectively under pressure and amid competing prioritiesStrong analytical and technical problem-solving skillsDemonstrated ability to lead and motivate others Apply Back to the Job Board