Manager CRM System

About the role

CLA is growing and seeks to hire an experienced Manager CRM Systems to join our talented Information Technology team. The position offers growth, flexibility, and a collaborative work environment.

Responsibilities

• Marketing technology Leadership: Ensure all MarTech personnel comply with standard operating procedures, personnel policies and workload demands.
• Manages daily operations within the MarTech team working closely with team members to ensure productivity goals are met or exceeded.
• Escalates for complex functional, technical, or cross-system issues.
• Implementation of special projects assigned.
• Ensures team is knowledgeable of all necessary areas of applications; must strive to constantly develop team to ensure capable management succession.
• Leads team in planning and budgeting, policy development, data quality, security, privacy, and change management standards.
• Leads integrations for all MarTech systems, including development, monitoring, and design.
• Contributes to CLA’s continual process improvement.
• Works responsively and cooperatively with all process and technical service owners and staff to assist in applying enterprise resources and related services to all areas of the Firm.
• Ensures the team participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Serves as a point of contact for the MarTech team, providing leadership and direction.
• Provides effective team project management on select IT projects, leading to achieve desired outcomes on time and within budget.
• Leads team projects with communication, outcome, process, resource, schedule, and budget management.
• Develops and maintains quality relationships with appropriate vendor technical resources.
• Directs and assists team with user requests for support and information.
• Calculates test cases based on enhancements to be implemented from vendor or internally generated changes.
• Responsible for validation of vendor patches and/or upgrades to the environment.
• Partners with the business on appropriate instructional procedures and/or methods in the development of training, and use various software applications to assemble, manipulate, and format information and presentations.
• Creates documentation based on business processes and requests.

Requirements

• 8 years relevant experience required.
• Experience with Marketing Technology platforms (e.g., Microsoft Dynamics 365, marketing automation tools, analytics or customer data platforms) preferred.
• Prior management experience preferred.
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Qualifications

• Strong understanding of solution design and ability to review and challenge technical approaches to ensure alignment with standards and business needs.
• Strong interpersonal skills with the ability to communicate at all levels.
• Strong problem solving and creative skills and the ability to exercise sound judgment.
• A high level of integrity and dependability with a strong sense of urgency and results-orientation.

Skills

• Ability to translate complex technical concepts into clear, business-focused communication for non-technical stakeholders.
• Working knowledge of software development lifecycle (SDLC) and modern delivery practices, including Agile.
• Strong understanding of data governance, data quality, and integration considerations across systems.

Benefits

Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range.

The compensation range for this position in Minneapolis is: 119,000.00 – $203,000.00
The compensation range for this position in Virginia is: 150,000.00 – $227,000.00

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Click here to learn about your hiring rights.

To view a complete list of benefits, click here.