Manager CRM System

About the role

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. We are seeking to hire an experienced Manager CRM Systems to join our talented Information Technology team.

Responsibilities

This role oversees development, configuration, and support activities for CLA’s Marketing Technology application team to support business use of applications. Key responsibilities include:

• Marketing technology leadership, including ensuring compliance with standard operating procedures and personnel policies
• Managing daily operations within the MarTech team to ensure productivity goals are met or exceeded
• Escalation for complex functional, technical, or cross-system issues
• Implementation of special projects assigned
• Leading team in planning and budgeting, policy development, data quality, security, privacy, and change management standards
• Leading integrations for all MarTech systems, including development, monitoring, and design
• Contributing to CLA’s continual process improvement
• Supervising team members, including interviewing, hiring, and termination, and coordinating personnel schedules and team workload
• Providing effective team project management on select IT projects
• Developing and maintaining quality relationships with vendor technical resources
• Creating documentation based on business processes and requests

Requirements

• 8 years relevant experience required
• Experience with Marketing Technology platforms (e.g., Microsoft Dynamics 365, marketing automation tools, analytics or customer data platforms) preferred
• Prior management experience preferred
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree

Technical Competencies

• Ability to translate complex technical concepts into clear, business-focused communication for non-technical stakeholders
• Strong understanding of solution design and ability to review and challenge technical approaches to ensure alignment with standards and business needs
• Experience mentoring and coaching teams on technical quality, problem-solving, and best practices
• Working knowledge of software development lifecycle (SDLC) and modern delivery practices, including Agile
• Strong understanding of data governance, data quality, and integration considerations across systems

Pay

The compensation range for this position in Minneapolis is: $119,000.00 – $203,000.00. The compensation range for this position in Virginia is: $150,000.00 – $227,000.00.

Benefits

We offer comprehensive benefit options that include health, dental, vision, 401k and much more.