CRM Systems Analysts

Responsibilities

• Serve as the subject matter expert for CRM security roles, permissions, and system functionality, ensuring appropriate access and alignment with business needs.
• Partner with business and technology stakeholders to support the development and execution of the CRM platform roadmap.
• Analyze business processes and requirements, providing recommendations for system enhancements and process improvements.
• Participate in backlog management activities, helping evaluate, prioritize, and sequence CRM-related requests and initiatives.
• Take ownership of assigned projects, issues, and enhancement requests through resolution and implementation.
• Support ongoing maintenance, optimization, upgrades, and troubleshooting of the CRM platform.
• Facilitate requirements gathering sessions with stakeholders to identify business needs, define solutions, and document deliverables.
• Assess and communicate the impact of system changes, enhancements, and project initiatives to key stakeholders and leadership.
• Collaborate with technical and business teams to ensure successful delivery of CRM-related projects and enhancements.

Requirements

• 3–5 years of experience in business systems analysis, technology support, or a related field, with CRM platform experience strongly preferred.
• Ability to understand business objectives and translate them into practical technology solutions.
• Strong organizational skills with the ability to manage multiple priorities and initiatives in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to effectively interact with both technical and non-technical audiences.
• Strong problem-solving and analytical skills, including the ability to perform root cause analysis and recommend effective solutions.
• Experience working with Microsoft Office applications, including Excel, Word, PowerPoint, and Visio.
• Familiarity with web-based applications, business systems, and CRM platforms.
• Quick learner with the ability to adapt to changing priorities, technologies, and business requirements.
• Self-motivated and capable of working independently with minimal supervision.
• Willingness and ability to work onsite as required.