CRM Officer

About the role

You will play a key role in supporting the delivery of a first-class customer experience across UAL. Working within Digital & Technology, you will help ensure CRM systems, processes and practices are effectively utilised to support enquiry handling, communications and event management.

Responsibilities

• Act as a key point of contact for CRM users across the University, providing guidance, training and operational support to ensure systems are used effectively and consistently.
• Contribute to system enhancements, monitor data quality, and help ensure compliance with GDPR requirements.
• Play a role in promoting best practice, supporting user communities and ensuring CRM systems deliver maximum value for both staff and prospective students.

Requirements

• Experience working in a CRM-focused role, including system administration, processes or operational support.
• Understanding of CRM practices and how they drive customer engagement and business outcomes.
• Experience supporting users or stakeholders, including training and guidance.
• Awareness of GDPR and its application within CRM activities.
• Strong communication and stakeholder management skills.
• Able to monitor, report on and improve data quality and system use.

Qualifications

N/A

Skills

• CRM system administration.
• CRM processes and practices.
• User support and training.
• Data quality monitoring.
• GDPR compliance.
• Communication and stakeholder management.

Benefits

N/A

Pay

N/A

Schedule

N/A

Contact

For more information about UAL University of the Arts London, visit our website or contact us through our Contact us page.