CRM/ERP Administrator

About the role

Met Council has made significant investments in the technology that supports programmatic departments and clients. Market by Met Council is the Food Program’s custom-built, Salesforce-based ERP which includes our IMS, WMS, CRM systems and supports our B2C ordering platform. We are seeking an ERP Administrator to steward day-to-day demands and support its ongoing development. This is an exciting opportunity for a candidate who is passionate about building technology that serves people.

Responsibilities

• Build, maintain, audit, and document processes for the Market by Met Council ERP
• Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI improvements
• Serve as the primary point of contact for staff and end-user support — training on data entry, access, and system navigation, and resolving day-to-day issues with a service-first, customer-care approach
• Troubleshoot with Salesforce as needed and manage/communicate changes from seasonal Salesforce updates
• Configure and maintain user profiles, access, and security protocols
• Track recurring support issues to inform training materials, documentation, and system improvements
• Help align system activities with physical warehouse operations and daily maintenance processes
• Scope and manage larger system projects as needed (e.g., new APIs)
• Support systems alignment and issue resolution across our B2B and B2C platforms, including the client-facing ordering experience

Skills

• Self-starter who is curious, proactive, and enjoys learning new tools and processes
• Strong problem-solving skills, with a methodical approach to troubleshooting
• Ability to prioritize and manage competing deliverables across support requests and projects
• Ability to translate operational and warehouse workflows into system requirements
• Strong communication and training skills, with a customer service orientation for staff of all technical levels
• Detail-oriented, with strong data governance and documentation habits
• Familiarity with food banking or emergency food service a plus; genuine interest in learning about the industry required

Qualifications

• 2–4 years of Salesforce Administration experience; Salesforce Administrator (ADM 201) certification required
• Experience configuring custom objects, fields, page layouts, validation rules, Flow, and other declarative automation tools
• Working knowledge of Python, SQL, and Tableau; familiarity with Apex, SOQL, and Lightning Web Components a plus
• Experience managing user security (profiles, permission sets, roles, sharing rules), integrations/APIs, and reporting/dashboards
• Help desk or end-user support experience, and comfort supporting both B2B and B2C platforms a plus
• Bachelor's degree in information systems, business, or related field preferred (or equivalent experience); nonprofit or food/logistics background a plus

Schedule

This position requires candidates to be located in New York and able to work on-site or on a hybrid schedule.

Pay

$85,000 - $95,000 per year

Benefits

Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.