CRM Administrator

Responsibilities

• Own the administration, configuration, and ongoing optimization of the organization’s CRM platform and panel management systems.
• Design, build, and maintain scalable workflows and automations that support the full panelist lifecycle, including recruitment, onboarding, engagement, retention, support, and off‑boarding.
• Develop AI‑powered workflows and intelligent automations to improve operational efficiency, reduce manual processes, enhance support operations, and optimize panel management.
• Partner with cross‑functional stakeholders to identify operational challenges and translate business requirements into scalable system solutions.
• Monitor system performance, workflow effectiveness, and data quality, proactively identifying opportunities for improvement.
• Create and maintain dashboards, reports, documentation, and process maps to support operational visibility and decision‑making.
• Manage integrations between CRM platforms, internal databases, and third‑party applications using APIs and automation tools.
• Troubleshoot system issues, investigate workflow failures, and provide technical support for operational teams.
• Recommend and implement continuous process improvements that enhance scalability, operational efficiency, and the panelist experience.
• Ensure system configurations, workflows, and data‑management practices align with organizational policies, security standards, and compliance requirements.

Requirements

• 3–7 years of experience in CRM administration, systems management, operations technology, or a related technical operations role.
• Hands‑on experience administering CRM platforms and building workflow automations.
• Experience designing scalable operational processes and lifecycle automations.
• Experience with AI tools, automation platforms, and intelligent workflow solutions, with the ability to identify opportunities to improve operational efficiency.
• Experience working with APIs, system integrations, or low‑code/no‑code automation platforms.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to manage multiple priorities and projects independently.
• Excellent communication and cross‑functional collaboration skills.

Benefits

• Fully paid health insurance
• Paid parental leave
• Unlimited PTO
• Investment in professional growth
• Additional employee perks and well‑being programs

Pay

Base compensation range: $100,000 – $130,000. In accordance with California law, the range provided is Viant’s reasonable estimate of the compensation for this role. Final title and compensation will be based on factors including work experience and education.

About Viant

Viant Technology (NASDAQ: DSP) is an exclusively buy‑side, AI‑powered advertising platform purpose‑built for CTV. Viant uniquely combines proprietary content intelligence, household‑level identity resolution, and person‑level attention signals to connect advertisers with real customers and drive measurable outcomes across the open internet. Through its award‑winning AI solutions, Viant is building the future of autonomous advertising, where AI doesn’t just assist the campaign, it delivers real results. Learn more at viantinc.com.