CRM Data & Analytics Manager

About the role

The Development Operations & Database Manager will oversee the organization's CRM platform, data operations, reporting, and customer database strategy.

Key Responsibilities

• Serve as the primary administrator for the organization's CRM platform and customer database
• Maintain data integrity through ongoing audits, data cleanup, and quality assurance initiatives
• Develop reports, dashboards, and data analyses to support strategic decision-making
• Create customer segments, mailing lists, and targeted communication lists
• Import, export, and manage large datasets while ensuring data accuracy
• Develop and document standard operating procedures for database management and operational workflows
• Partner with multiple departments to support reporting, customer engagement, and operational initiatives
• Monitor key performance metrics and identify trends to improve business outcomes
• Serve as the primary escalation point for complex customer account or database issues
• Continuously evaluate and improve operational processes and database management practices

Preferred Experience

• 3+ years of CRM administration, database management, or development operations experience
• Experience working with CRM platforms such as Salesforce, Blackbaud, DonorPerfect, Raiser's Edge, Bloomerang, EveryAction, Virtuous, or similar customer relationship management systems
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and data analysis functions
• Experience developing reports, dashboards, and customer segmentation strategies
• Strong understanding of data governance, quality assurance, and database best practices
• Experience supervising or mentoring team members preferred
• Bachelor's degree preferred or equivalent professional experience

Qualifications

• Highest level of professionalism and integrity
• Highly organized with exceptional attention to detail
• An analytical thinker who enjoys using data to solve business challenges
• Strong communication and relationship-building skills
• A customer-focused individual with a commitment to data accuracy and operational excellence
• Self-motivated and comfortable managing multiple priorities
• A process-oriented individual with a continuous improvement mindset
• A collaborative leader who enjoys mentoring others and partnering across departments

Benefits

• This position is eligible for medical, dental, vision insurance benefits, and a 401K

Pay

• $65,000 / Annually

Schedule

• 100% Onsite