CRM & Client Development Analyst

Roles & Responsibilities

• Analyze and interpret client data to generate actionable insights that support acquisition, retention, and client development strategies.
• Develop and maintain regular and ad-hoc reporting dashboards for the Americas region, including boutique-level performance tracking.
• Monitor CRM KPIs (e.g., data capture rate, client engagement, repeat purchase behavior) and identify opportunities for improvement.
• Partner with HQ and regional stakeholders to deliver quarterly performance reviews and strategic recommendations.
• Support the end-to-end execution of CRM campaigns (email, events, and client outreach) in collaboration with local and HQ CRM teams.
• Track and analyze campaign performance, delivering insights and recommendations to optimize engagement and ROI.
• Monitor and influence high standards of data capture quality, consistency, and compliance across all client touchpoints to strengthen database potential.
• Segment and build targeted client lists for campaigns, events, and bespoke clienteling initiatives.

Profile & Qualifications

• 3 to 5+ years of experience in CRM, data analytics, or digital marketing—preferably within luxury retail or a client-centric environment.
• Strong analytical mindset with the ability to translate data into actionable business insights.
• Advanced proficiency in Microsoft Excel; experience with CRM and BI tools such as Salesforce, Looker, or SAP preferred.
• Detail-oriented with a high level of accuracy and data integrity awareness.
• Organizational and project management skills, with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills across cross-functional teams.
• Proactive, self-motivated, and solutions-oriented approach.
• Fluent in English; Spanish or French is a plus.
• Bachelor’s degree or equivalent required.

Pay

Salary Range: $85k - $100k