Critical Support Specialist, NA -- Chiller Engineer

About the role

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Responsibilities

• Perform detailed, specialized maintenance, troubleshooting, and operational tasks within your area of expertise, ensuring uninterrupted data center operations.
• Independently manage complex maintenance projects and system enhancements with minimal supervision.
• Respond effectively to safety incidents and emergency situations, maintaining a secure work environment.
• Exercise discretion and judgment in adapting workflows to shifting priorities.
• Collaborate frequently with internal teams across multiple organizational levels and externally with vendors and technical partners.
• Add additional duties as assigned by Management.

Requirements

• Minimum 8 years (10+ years preferred) of direct hands-on experience specializing in maintenance and repair within mission-critical environments, specifically in your area of expertise.
• Extensive knowledge of maintenance practices and operational standards relevant to your specialization (Low Voltage, Medium Voltage, UPS, Generators, HVAC).
• Proven ability to read and interpret technical schematics, blueprints, and operational manuals.
• Strong technical writing capabilities, with experience creating and updating method of procedures (MOPs), standard operating procedures (SOPs), and emergency operating procedures (EOPs).
• Completion of formal specialized training (e.g., UPS systems, generator maintenance, chiller systems).
• Current professional licensure or certification relevant to your technical specialization.
• Occasional travel (less than 5%) for training and professional development.

Qualifications

• Ability to stand 1/3 – 2/3 of the time.
• Ability to walk 1/3 – 2/3 of the time.
• Ability to sit 1/3 – 2/3 of the time.
• Ability to climb and balance 1/3 – 2/3 of the time.
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time.
• Ability to reach with hands & arms 1/3 – 2/3 of the time.
• Ability to smell, talk & hear.
• Ability to use hands to type, handle & feel.
• Ability to reach with hands and arms.
• Ability to see at close and distance ranges and the ability to see color.
• Comfortable working in a high stress, fast paced environment with shifting priorities.
• Willingness to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Skills

• Hands-on experience specializing in maintenance and repair within mission-critical environments, specifically in your area of expertise.
• Knowledge of maintenance practices and operational standards relevant to your specialization (Low Voltage, Medium Voltage, UPS, Generators, HVAC).
• Technical writing capabilities, with experience creating and updating method of procedures (MOPs), standard operating procedures (SOPs), and emergency operating procedures (EOPs).
• Completion of formal specialized training (e.g., UPS systems, generator maintenance, chiller systems).
• Professional licensure or certification relevant to your technical specialization.

Benefits

• Medical, dental, and vision coverage.
• Life and AD&D coverage.
• Short and long-term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program that includes company match.
• Many other additional voluntary benefits.

Pay

Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

Schedule

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!