Critical Support Specialist, NA - Chiller Engineer, NA

About the Role

We are seeking a Critical Support Specialist (CSS) with expertise in HVAC/Chiller systems to join our Site Operations team at our San Antonio, TX campus. This role is a Subject Matter Expert (SME) responsible for overseeing the operations and maintenance of critical HVAC infrastructure, ensuring uninterrupted data center operations. The CSS will work onsite Monday to Friday during the day shift and travel 15-20% within North America, primarily to U.S. data center campuses.

Responsibilities

• Perform detailed, specialized maintenance, troubleshooting, and operational tasks within HVAC/Chiller systems.
• Independently manage complex maintenance projects and system enhancements with minimal supervision.
• Respond effectively to safety incidents and emergency situations, maintaining a secure work environment.
• Collaborate with internal teams and external vendors to ensure optimal system performance.
• Develop and implement preventive and predictive maintenance strategies for HVAC systems.
• Act as a technical leader, providing mentorship and training to junior personnel.
• Ensure compliance with industry standards and regulations.

Requirements

• Minimum 8 years (10+ preferred) of hands-on experience in mission-critical HVAC/Chiller maintenance and repair.
• Extensive knowledge of HVAC systems, including chilled water, CRAH, CRAC, and humidity control.
• Ability to read and interpret technical schematics, blueprints, and operational manuals.
• Strong technical writing skills for creating and updating MOPs, SOPs, and EOPs.
• Formal specialized training in HVAC/Chiller systems.
• Current professional licensure or certification in HVAC/Chiller systems.
• Willingness to travel 15-20% within North America.
• Successful completion of a background check.

Physical Demands

• Ability to stand, walk, sit, climb, stoop, kneel, crouch, and crawl for extended periods.
• Ability to lift up to 50 pounds occasionally.
• Comfortable working in a high-stress, fast-paced environment with shifting priorities.
• Willingness to work outside normal business hours, including weekends, late nights, holidays, and on-call support.

Qualifications

• Proven ability to lead and mentor junior team members.
• Experience in optimizing energy efficiency and system performance.
• Strong problem-solving and decision-making skills.
• Excellent communication and collaboration abilities.

Benefits

• Medical, dental, and vision coverage.
• Life and AD&D insurance.
• Short and long-term disability coverage.
• Paid time off.
• Employee assistance programs.
• 401k program with company match.
• Additional voluntary benefits.

Pay

Salary Range: $71-72/hour + annual bonus. Compensation may vary based on location, qualifications, skills, and experience.