Critical Response Analyst

Responsibilities

• Develop and maintain operational application performance monitoring dashboards leveraging out of the box Dynatrace software product capabilities.
• Monitor operational events to allow for normal operation and to detect/escalate exception conditions facilitating proactive incident detection and response.
• Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support/response actions for all IT services.
• Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services.
• Deploy and provide support to Application Performance Management tools, as well as firefighting production problems that are performance related.
• Analyze performance data and act on negative performance trends to identify root cause.
• Cook up incident response bridges, routine operational activities, and reporting to ensure timely issue resolution.
• Gather monitoring requirements from NPOs and implement solutions using Dynatrace to enhance system observability.
• Support large-scale Linux and Windows OS environments, web applications, and service monitoring solutions.
• Document project milestones, communicate progress to management, and identify risks that may impact project completion.
• Utilize tools such as ServiceNow (SNOW), Splunk, SSH Clients, and Dynatrace for incident monitoring, management, and documentation.
• Conduct trend analyses to identify root causes of recurring issues and implement countermeasures to reduce incident frequency.
• Assist Tier 2/3 teams in testing and developing new updates and patches before deployment.

Qualifications

• Solid understanding of large scale applications, monitoring, and fault management.
• Good technical skills.
• Excellent verbal and written communication skills.
• Self-driven individual with good project management skills.
• Ability to do limited travel (0-4 times a year).

Preferred Skills And Experience

• Minimum 2+ years of hands-on or knowledge of technical working experience in installing, configuring, troubleshooting different Dynatrace components.