Survey Analyst

Skills

• Qualtrics platform expertise
• Customer relationship management (CRM) systems (e.g., MS Dynamics, Salesforce)
• Reporting and analytics tools
• Microsoft Office proficiency
• Effective communication and problem-solving skills
• Strong understanding of homebuilding industry

Responsibilities

• Support survey creation, distribution, and performance analytics using Qualtrics platform
• Maintain and update DHI Central “Strive for Five” survey page
• Assist in expanding customer survey resources for the Customer Care LMS page
• Build and maintain dashboard reporting, including ad-hoc analysis
• Ensure accuracy of CRM distribution lists and survey reporting permissions
• Provide reporting and analytics to inform department strategy and performance
• Offer guidance and support across the department
• Promote integrity, respect, and continuous improvement in interactions
• Perform back-fill support for front-line positions as needed
• Conduct business in a professional and ethical manner

Requirements

• Bachelor’s degree from a four-year college or university
• One to three years of related experience
• Excellent communication, decision-making, persuasion, and problem-solving skills
• Experience with CRM systems such as MS Dynamics, Salesforce, etc.
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Specific vision abilities required include close vision and peripheral vision
• Nocturnal travel may be required

Qualifications

• Minimum 1 year of experience within the homebuilding industry preferred

Benefits

• Medical, Dental, and Vision insurance
• 401(k) plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Life and disability insurance
• Vacation, sick, personal time, and company holidays
• Multiple voluntary and company-provided benefits