Critical Parts Coordinator I

About the role

Provides direct support to internal Field Service Customers in all things related to Service Parts. Focus is to quickly react and resolve all expedites, escalated or otherwise, through open and direct communication with other departments, teams, suppliers, vendors to ensure on time delivery of products regardless of the time of day.

Responsibilities

• Maintains a good level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
• Researches and locates critical parts for customers in a critical downtime situation that cannot be located through the normal ordering process.
• Provides rapid response order expediting, at a 24x7 level, with finding the best alternate sourcing option considering all expediting cost, customer down time penalties and balanced needs.
• Performs a variety of coordinating, routing, and material handling duties for critical parts that cannot be located through normal channels to meet production schedules during customer critical downtime situations.
• Follows up on orders to ensure delivery is occurring according to schedule, updating Field Service at each step of the delivery. For delays, updates system to document new ETA.
• Escalates to Product Support as needed.
• Maintains a good level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available.
• Monitors, reviews and responds to emails, and emails in the group mailbox, from Field Service, Vendors, Suppliers, and other departments as quickly as possible.
• Communicates and coordinates with all vendors/suppliers, and alternate channels such as live pulls and parts replacements.
• Completes all other tasks, projects and functions assigned by Manager.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Travel as requested to support business goals and objectives (valid driver's license and acceptable driving record necessary).

Qualifications

The Skills & Expertise You Bring:

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Valid driver's license and acceptable driving record necessary.

Skills

Not specified

Benefits

Not specified

Pay

$17.57 to 26.31 hourly

Schedule

Hybrid - Full-time position with a 3-day in-office and 2-day remote work schedule.