Critical Operations Technician I

About the role

The Critical Operations Technician I plays a crucial role in maintaining the smooth operation of data center facilities. This position involves installing, repairing, and maintaining IT, electrical, and mechanical equipment, as well as monitoring and testing these systems.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provides remote hands and eyes services for customers.
• Provides high-level computer hardware and software configuration support.
• Installs suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Processes work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in areas of IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.
• One or more years of work experience in data center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.

Benefits

• Total Rewards: Includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is Bonus eligible.

Pay

This role is eligible for a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

Schedule

The role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.