Critical Operations Technician I

It’s exhilarating to find yourself at a pivotal moment in history—and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world-class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

About the role

Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. We are seeking skilled trades professionals with the ability to apply learning, knowledge, skills, and company policies to a wide range of tasks pertaining to electrical and mechanical equipment, preventative maintenance, controls, operating systems, and IT. This role requires on-site work hours to support a 24x7x365 data center environment and is not eligible for remote and/or hybrid work.

Responsibilities

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high-level computer hardware and software configuration support.
• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Consult with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system-related alerts.
• Respond as required to building emergencies and customer requests.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Use the Change Management Process to get approval for preventative and corrective maintenance. Commence and complete the maintenance along with the necessary documentation using the QTS process and software.
• Assist customers on the Data Center floor both in person and via the telephone.

Requirements

• Two or more years of technical or trade training, military training, or workplace equivalency.
• Background in areas of facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• One or more years of work experience in data center, commercial, or industrial environment, or equivalent.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, Paid Volunteer Days, plus Floating Holidays.
• Stock Purchase Plan (SPP).
• 11 paid Holidays Annually/Holiday compensation when worked.
• Pet and Legal Insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental Leave for primary and secondary caregivers.
• Military Benefits Package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.
• Medical, dental, vision, life, and disability insurance.
• Employee assistance program.

Pay

In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Illinois: $34.93 - $53.42 per hour. Compensation for candidates outside of Illinois aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.