Critical Facility Technician (Rotating Shifts)

About the role

Iron Mountain’s Data Centers operate a global colocation platform that provides sustainable, carrier‑ and cloud‑neutral data solutions. The Critical Facilities Technician provides technical and facility support in a 24 × 7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. This position is based in Boyers, Pennsylvania (1137 Branchton Road) and is a full‑time role.

Responsibilities

• Proactively support the safety of the environment and occupants, ensuring all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security, and support systems and facilities to meet or exceed up‑time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve, and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Assist with service delivery tasks when needed.

Requirements

• 0–2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of chiller plant systems – Trane, York, Multi‑Stack, Web Control BMS, STS switches, and UPS maintenance bypass.
• Proficiency with Google Sheets and Google Classroom.
• Ability to multitask across several systems that manage ticket queues; work tasks can change throughout the day.
• Strong attention to detail; ability to understand and follow documented processes and Iron Mountain’s safety code.
• Excellent organization and prioritization skills; manage time with minimal supervision to complete work efficiently and on schedule.
• Dedication and desire to learn, with an interest in growing a career within Iron Mountain.
• Customer‑service mentality; a focus on being customer‑obsessed.
• Ability to obtain a security clearance via government or other agency background check may be required for customer support.
• U.S. citizenship is required to meet customer‑contracting requirements.

Benefits

• 401(k) plan
• Employee Stock Purchase Plan
• Medical, dental, and vision benefits effective Day One
• Employee Assistance Program
• Annual merit increases
• 2 weeks paid vacation
• 7 paid holidays plus sick pay
• Professional development and training
• Referral program

Schedule

• Opportunities for overtime work are available.
• Working hours are varied; nights, weekends, and holidays may be required.