Critical Facilities Technician

Responsibilities

• Operate and maintain critical and non-critical data center infrastructure, equipment, and systems.
• Work with a team of CFTs to deliver total availability (100% uptime) while minimizing risks.
• Maintain strict adherence to change control activities.
• Manage assigned workflow tasks to provide timely turnaround.
• Escort and work effectively with outside contractors, ensuring they are abiding by critical facility work rules.
• Complete facility rounds at the beginning of each shift to ensure data center and grounds upkeep.
• Participate in facility training programs regularly.
• Assist in facility operations, as required.
• Assist and/or complete physical and logical installations.
• Resolve minor electrical and mechanical issues within the data center quickly while minimizing risk and properly communicating issues to the appropriate chain of command.
• Respond to emergencies and critical issues as necessary and work independently and as a team, according to staffing and situation, towards complete recovery.
• Troubleshoot and document technical issues, escalate as appropriate, and ensure issue resolution.
• Assist with planning on corrective issues.
• Perform preventive maintenance on data center electrical and mechanical equipment.
• Assist with the development, revision, and execution of approximately 200 operating procedures and preventive maintenance inspections, and perform quality control reviews to ensure accuracy, clarity, and continual improvement.
• Participate in facility operations, as required.
• Work shifts to support 24×7 data center operation and have flexibility in work hours to cover other shifts.
• On-call emergency support as required.

Qualifications

• A high school diploma/GED is required.
• At least one year of experience in mission critical environments is required.
• A valid driver's license is required.
• A basic understanding of email and MS Office software is required.
• A positive and professional attitude is always required, and very high attention to detail is required.
• Prior military or technical school training is preferred.
• An electrical or mechanical license is preferred.
• The ability to work autonomously with minimal supervision and in a team environment is preferred.
• Experience operating a variety of equipment, including lawnmowers, forklifts, scissor lifts, and small hand tools is preferred.