Critical Facilities Technician 1 (Monday-Friday) (7am-3pm)

About the role

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. IMDC is looking for self‑motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision.

Responsibilities

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up‑time service levels.
• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take the needed steps to resolve them.
• Assist with service delivery tasks when needed.

Requirements

• 0‑2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems—Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
• Proficiency with Google Sheets and Google Classroom.
• Strong multi‑tasking ability; we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail – ability to understand and follow documented processes and Iron Mountain’s safety code; the role is very process driven.
• Organization & prioritization – follow processes and manage time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn – interest in growing your career within Iron Mountain.
• Customer service mentality – we are customer obsessed.
• Ability to obtain security clearance via government or other agency background check may be required for customer support.
• Applicants must meet all requirements, including customer‑contracting requirements, which will require U.S. Citizenship.

Benefits

• 401(k)
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits – Day One
• Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Pay

Reasonably expected salary range: $64,800.00 – $81,000.00. Starting salary may vary based on a variety of factors; where state, municipal, provincial, territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Schedule

Working hours are varied and nights, weekends and holidays may be required. Opportunities for overtime work will be available.