Critical Environments Operator IV

Responsibilities

• Works as a team member in an Operations & Maintenance organization providing a variety of O&M services within a 24/7/365 environment.
• Preserves the reliability of the critical load.
• Provides operational support for building systems of other facilities as assigned.
• Carries out maintenance and operations by performing tasks personally or as a team member in a Data Center Operations & Maintenance environment.
• Ensures high standards of workmanship are met.
• Complies with Company, government, and client policies, procedures, and regulations.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.

Qualifications

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines.
• Experience in Tier 2, Tier 3, or Tier 4 Data Centers or operations & maintenance and/or building engineering roles.
• Knowledge of ITIL framework and service level standards.
• Experience with subcontractor and vendor contract management.
• Experience with managing key performance indicators.
• Experience with capacity planning and reporting.
• Experience with hand tools, test equipment, and understanding maintenance shop practices.
• Ability to respond to equipment alarms, troubleshoot systems, and understand system operations.
• Knowledge of Microsoft Word®, Excel®, Visio, AutoCad, and ITIL framework.
• Desire to provide the highest levels of customer service.
• Strong verbal and written communication skills.
• Strong problem-solving and decision-making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Knowledge of reflectance, length, and decibel loss within test equipment.
• Willingness to adjust hours as required by the business to include extended hours during emergency situations.