Critical Environment Program Manager

About the role

As a Critical Environment Program Manager (CEPM) in Microsoft’s Cloud Operations & Innovation (CO+I), you will play a key role in delivering the infrastructure that powers our cloud services. You will lead complex, cross-functional programs ensuring the safety, reliability, and scalability of mission-critical data center environments. This role requires strong technical acumen, program leadership, and the ability to drive results in high-risk, highly regulated environments.

Responsibilities

• Lead and execute medium-to-large scale critical environment programs spanning power, cooling, and infrastructure systems.
• Drive cross-functional coordination across operations, construction, engineering, and vendor teams.
• Ensure delivery of work is safe, compliant, on-time, and high quality.
• Identify, assess, and mitigate operational and infrastructure risk.
• Own and improve processes related to:
  • Preventative maintenance
  • Change management and outages
  • Incident response and root cause analysis
• Influence execution strategy and continuously improve operational efficiency and reliability.
• Share best practices, assist others in learning role, process, and procedures; and mentor others.
• Promote a culture of safety, security, and compliance in all aspects of data center activities.
• Realize the impact of change on others and lead through change by bringing clarity, generating energy, and delivering success.
• Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.
• Embody Microsoft’s culture and values.

Requirements

• High School Qualification or equivalent AND 3+ years supporting IT equipment or delivering server/network deployment projects in large-scale environments OR equivalent experience.

Qualifications

• Preferred Qualifications:
  • 3+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
  • 6 months+ of experience working with the operation of building cooling, electrical, mechanical, and life safety systems.
  • 6 months+ of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
  • 3+ years of experience with project management or relevant certification/training in project management.
  • Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades.
  • 3+ years experience working on large scale projects.
• Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements, including specialized security screenings such as the Microsoft Cloud Background Check (required upon hire/transfer and every two years thereafter).

Pay

The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. For specific work locations within the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $137,500 - $225,800 per year. Certain roles may be eligible for benefits and other compensation. Additional pay information can be found at Microsoft Careers Pay Information.